Centralized Call Centre Representative
3 weeks ago
About This Role
The Centralized Call Centre Representative (bilingual) is a key member of our team, responsible for supporting work order creation for the FMO and Service departments. This role ensures the delivery of high-quality facility services to our customers by determining requirements, answering inquiries, and resolving problems.
Key Responsibilities
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Maintain and monitor the work database of the Computerized Maintenance Management System (CMMS)
- Collaborate with the Call Centre Supervisor to ensure seamless service delivery
Requirements
- Fully bilingual in English and French
- Ability to work independently with minimal supervision
- Excellent communication and problem-solving skills
What We Offer
- Competitive pay
- Paid training at our Montreal location
- Medical and dental benefits after 6-month probation period
- Option to contribute to our voluntary pension plan after 6-month probation period
About Black & McDonald
We are a family business with family values, offering a long-term stable work environment and opportunities for growth and development. Our team is empowered to achieve ambitious goals, and we invest in ongoing training and development.
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