Debt Recovery Specialist
2 weeks ago
About Us
Financial Debt Recovery Ltd. is a leading provider of credit and revenue management services, specializing in collection solutions for corporate clients.
Salary
$36,000 - $48,000 per year, based on experience and performance.
Job Description
We are seeking a highly skilled Debt Recovery Specialist to join our team in Richmond Hill, ON. As a key member of our collections department, you will be responsible for negotiating payments with customers, updating customer information, and providing exceptional customer service.
Responsibilities:
- Negotiate payment terms and methods using critical thinking and probing questions to overcome objections.
- Maintain compliance by adhering to proper policy, procedures, and scripts.
- Accurately record all details of communications and activities within the system.
- Proactively monitor and investigate accounts to locate pertinent information to aid collection.
- Identify cases for special handling according to company criteria, including legal actions and asset attachment.
- Maintain a clean and secure work environment.
- Ensure collection goals are obtained.
Qualifications:
- Strong negotiation and customer service skills.
- 3+ years' collections experience; 1st party, 3rd party, and purchase inventory.
- High energy, a positive attitude, be a team player and motivated by results.
- Sound judgment and decision-making skills.
- Able to achieve results based on individual and team goals.
- Detail-oriented, organized, efficient and able to multi-task.
- Proficient computer skills with working knowledge of MS Word, MS Excel, and MS Outlook.
- Superior oral and written communication skills.
- Experience using third-party bank database systems an asset.
- A collection or sales background is an asset.
- Bilingualism is an asset.
Benefits:
- Competitive salary and commission structure.
- Incentives and monthly contests: prizes, trips, rewards, employee appreciation and bonuses.
- Group Benefits (health, life, dental insurance plan) for full-time employees.
- Career advancement and promotional opportunities.
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