Debt Recovery Specialist

2 weeks ago


Richmond Hill, Ontario, Canada Financial Debt Recovery Ltd. Full time

About Us

Financial Debt Recovery Ltd. is a leading provider of credit and revenue management services, specializing in collection solutions for corporate clients.

Salary

$36,000 - $48,000 per year, based on experience and performance.

Job Description

We are seeking a highly skilled Debt Recovery Specialist to join our team in Richmond Hill, ON. As a key member of our collections department, you will be responsible for negotiating payments with customers, updating customer information, and providing exceptional customer service.

Responsibilities:

  • Negotiate payment terms and methods using critical thinking and probing questions to overcome objections.
  • Maintain compliance by adhering to proper policy, procedures, and scripts.
  • Accurately record all details of communications and activities within the system.
  • Proactively monitor and investigate accounts to locate pertinent information to aid collection.
  • Identify cases for special handling according to company criteria, including legal actions and asset attachment.
  • Maintain a clean and secure work environment.
  • Ensure collection goals are obtained.

Qualifications:

  • Strong negotiation and customer service skills.
  • 3+ years' collections experience; 1st party, 3rd party, and purchase inventory.
  • High energy, a positive attitude, be a team player and motivated by results.
  • Sound judgment and decision-making skills.
  • Able to achieve results based on individual and team goals.
  • Detail-oriented, organized, efficient and able to multi-task.
  • Proficient computer skills with working knowledge of MS Word, MS Excel, and MS Outlook.
  • Superior oral and written communication skills.
  • Experience using third-party bank database systems an asset.
  • A collection or sales background is an asset.
  • Bilingualism is an asset.

Benefits:

  • Competitive salary and commission structure.
  • Incentives and monthly contests: prizes, trips, rewards, employee appreciation and bonuses.
  • Group Benefits (health, life, dental insurance plan) for full-time employees.
  • Career advancement and promotional opportunities.


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