IT Supervisor

**JOB DESCRIPTION**

TITLE: IT Supervisor

STATUS: Full time

LOCATION: Head office and branches

**Hours: 8:30 AM - 5 PM Monday-Friday, additional hours as required**

PRIMARY FUNCTION:
Is responsible for the maintenance and operation of network, servers, phones, and desktops. Ensures that FDR’s network and all related equipment are functional to accommodate system users.

**Responsibilities**:

- Installs, configures, tests, and maintains network computers and related networking equipment.
- Installs security updates on desktops, printers, and related networking equipment.
- Configures and maintains Microsoft Active Directory.
- Installs, configures, and maintains Anti-Virus, Anti-Spam, Anti
- Malware, etc. for maximum internal network protection.
- Troubleshoots and resolves issues with desktops, printers, and related equipment, for in-house and remote users.
- Logs all computer, terminal, and printer hardware/software problems. Calls appropriate maintenance organizations and arranges for repair. Notifies manager of unusual problems.
- Assists with software upgrades and installations.
- Provides support to operational staff and other FDR associates as needed.
- Performs such other duties as may be required from time to time for the overall management and operation of FDR.
- Answers staff calls and helps resolve their computer/network issues.

**Skills and Requirements**:
BASIC REQUIREMENTS:

- Requires an advanced proficiency in the operation of local and wide-area networks and components.
- Must be proficient with current Microsoft Server and Client operating systems.
- Must be able to perform duties accurately and independently.
- Must be able to prioritize tasks and meet deadlines.
- Must be able to work with members and associates in person or over the phone, in a courteous, pleasant, professional, and efficient manner.
- Discretion, accuracy, and clarity in communication are essential.
- A high degree of professionalism in regard to safeguarding sensitive data is also a requirement.

**Microsoft software used is as follows**:

- Desktop OS: Windows 10
- Server OS: Windows Server 2019 & 2016
- Office Suite: Microsoft Office 365/2019 (Word, Excel, PowerPoint, Outlook)
- E-Mail: Office 365 Admin/Exchange
- Microsoft Certifications and A+ or related work experience

**PHYSICAL REQUIREMENTS**:
While performing the duties of this job, the associate is regularly required to install, remove, change, and carry desktop computers, monitors, and network equipment around.

EDUCATIONAL/EXPERIENCE REQUIREMENTS:
Requires a Bachelor’s Degree in Computer Information Systems or related IT specialization.

Requires at least 5 years of similar or related experience.

Certifications such as Microsoft Certified or Cisco Certified would be considered.

**Preferred Qualifications**:

- 1-2 years Experience with switches, firewalls, Veeam, windows 2016, vmware, VoIP solutions, Microsoft Office 365
- Background or interest in VoIP technologies VoIP PBX Systems, MS Active Directory, Programming are also helpful assets.
- Desktop troubleshooting experience is essential
- Preference will be given to MCSE/MCP certifications

**Benefits**:

- Competitive salary, paid training
- Group Benefits (health, life, dental insurance plan)
- Career advancement and promotional opportunities

**About Us**:
Financial Debt Recovery Limited (FDR) is a single source provider for all corporate credit and revenue management needs, focused on collection services for accounts. FDR provides collection services to a broad range of major Canadian organizations across the country. Our clients currently include the Ontario Government Collection Management Unit, the largest automotive portfolios, many of Canada’s chartered banks, and an extensive commercial base of clients. Our clients have come to rely on FDR for proven results and assistance in managing their portfolios by controlling delinquency and increasing recoveries.

**Inclusiveness**:
**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking

Schedule:

- Monday to Friday

Application question(s):

- This position requires work on site, therefore are you able to reliably commute to our office located to 40 West Wilmot Street, Richmond Hill, ON?
- What is your salary expectation?

**Experience**:

- IT support: 2 years (required)

**Language**:

- English Fluently (required)

Licence/Certification:

- Microsoft Certifications (required)

Work Location: In person