Collections Specialist

1 week ago


Richmond Hill, Ontario, Canada Financial Debt Recovery Ltd. Full time

We are seeking a highly motivated and charismatic Collections Specialist to join our team in Richmond Hill. As a Collections Specialist, you will be responsible for negotiating payments, updating customer information, and providing exceptional customer service.

Responsibilities:

  • Conduct inbound and outbound calls to negotiate payments and resolve customer inquiries.
  • Maintain compliance with company policies and procedures.
  • Accurately record all details of communications and activities within the system.
  • Proactively monitor and investigate accounts to locate pertinent information to aid collection.
  • Identify cases for special handling according to company criteria.

Qualifications:

  • Strong negotiation and customer service skills.
  • 3+ years' collections experience.
  • High energy, positive attitude, and motivated by money.
  • Sound judgment and decision-making skills.
  • Able to achieve results based on individual and team goals.

Benefits:

  • Competitive salary and commission structure.
  • Incentives and monthly contests.
  • Group Benefits (health, life, dental insurance plan).

Financial Debt Recovery Ltd. is a leading provider of collection services for accounts in a working environment where collectors are motivated and encouraged to perform. We are currently growing our Richmond Hill operations and are looking to augment our existing recovery team.



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