Collections Specialist
1 week ago
We are seeking a highly motivated and charismatic Collections Specialist to join our team in Richmond Hill. As a Collections Specialist, you will be responsible for negotiating payments, updating customer information, and providing exceptional customer service.
Responsibilities:
- Conduct inbound and outbound calls to negotiate payments and resolve customer inquiries.
- Maintain compliance with company policies and procedures.
- Accurately record all details of communications and activities within the system.
- Proactively monitor and investigate accounts to locate pertinent information to aid collection.
- Identify cases for special handling according to company criteria.
Qualifications:
- Strong negotiation and customer service skills.
- 3+ years' collections experience.
- High energy, positive attitude, and motivated by money.
- Sound judgment and decision-making skills.
- Able to achieve results based on individual and team goals.
Benefits:
- Competitive salary and commission structure.
- Incentives and monthly contests.
- Group Benefits (health, life, dental insurance plan).
Financial Debt Recovery Ltd. is a leading provider of collection services for accounts in a working environment where collectors are motivated and encouraged to perform. We are currently growing our Richmond Hill operations and are looking to augment our existing recovery team.
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