Collections Specialist

3 weeks ago

Richmond Hill, Canada FDR Ltd Group of Companies Full time

**POSITION: GOVERNMENT / MINISTRY OF FINANCE COLLECTIONS SPECIALIST**

The duties of a Collections Specialist include collection calls in a fast-paced goal-oriented collections department. Agents will be required to contact consumers via telephone and are accountable for reducing delinquency for assigned overdue accounts. During the process, collectors must be able to answer consumers’ questions regarding their account and negotiate repayment.

Job Type**:Full Time, Permanent, On site**

Job Location**:40 West Wilmot Street, Richmond Hill, Ontario**

Hours**:40 hours**

Salary**:Competitive salary and health benefits plus commission and bonuses.**

**Required Hours**:
Monday: 8:30 am - 5:00 pm

Tuesday: 8:30 am - 7:30 pm

Wednesday: 8:30 am - 5:00 pm

Thursday: 8:30 am - 5:00 pm

Friday: 8:30 am - 4:00 pm

Plus, ONE mandatory Saturday shift per month: 8:30 am - 12:00 pm

**Job Duties**:

- Conduct outbound calls, related to negotiating payments, updating customer information, and other customer service inquiries
- Negotiate payment terms and methods using critical thinking and probing questions to overcome objections
- Maintain compliance by use of proper policy, procedures, and script.
- Accurately record all details of communications and activities within the system
- Proactively monitor and investigate accounts to locate pertinent information to aid collection
- Utilize various trace tools to locate consumer information
- Identify cases for special handling according to company criteria, including legal actions and asset attachment
- Maintain a clean and secure work environment
- Ensure collection goals are obtained

**Required Experience**:

- 3-5 years high volume corporate third-party debt collections experience
- Knowledge of billing and collections procedures
- Accounts Receivable knowledge/experience
- Strong negotiation and customer service skills
- Excellent verbal and written communication skills
- Strong attention to detail, organized, efficient and able to multi-task
- Excellent customer service skills
- Goal-oriented
- Proficient computer skills
- Experience using CUBS or DRS systems an asset
- Bilingualism is an asset

**Benefits**:

- Competitive salary, paid training, and a bonus and commission structure
- Incentives and monthly contests: prizes, trips, rewards, employee appreciation and bonuses
- Staff BBQ and Company Events
- Free on-site parking
- Group Benefits (health, life, dental insurance plan)
- Paid time off.
- Ongoing training and career advancement opportunities

**Seize the opportunity to advance your career in financial services**

**Come join our team**
- NOTE: The Financial Debt Recovery is an equal opportunity employer committed to diversity and inclusion within the workplace. Accordingly, Financial Debt Recovery will provide accommodations throughout the recruitment, selection and/or assessment process or during employment to applicants with disabilities. If you require accommodation at any time throughout your recruitment, selection/assessment or employment thereafter, you should contact the HR department and advise._ _Subsequently, Financial Debt Recovery shall make every reasonable effort to provide appropriate assistance.]_

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Schedule:

- 8 hour shift

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Richmond Hill, ON L4B 1H8: reliably commute or plan to relocate before starting work (required)

Application question(s):

- How many years of Third Party Debt Collection experience do you have?
- How soon can you start?
- What is your salary expectation?
- Which ethnic group do you identify with?

**Experience**:

- Debt Collections: 3 years (preferred)
- Accounts Receivable: 3 years (preferred)
- Payment Negotiation: 3 years (preferred)
- Outbound Call Centre: 3 years (preferred)

**Language**:

- English Fluently (required)

Work Location: In person

  • Collections Specialist

    7 days ago

    Richmond Hill, Canada Open Text Corporation Full time

    **Collections Specialist**: - Req id: 37916- Richmond Hill, ON, CA**OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **The Opportunity**: **You...

  • Collections Specialist

    2 weeks ago

    Richmond, Canada Arrow Speed Controls Ltd. Full time

    We are seeking a motivated and energetic individual to join our team of professionals as a Collections Specialist, reporting to Corporate Controller, Accounting & Finance. **What the position will be doing**: - Responsible for resolving internal and external account queries, the Collections Specialist is expected to monitor client accounts and notify...

  • Collections Specialist

    4 weeks ago

    Richmond Hill, Canada FDR Ltd Group of Companies Full time

    **POSITION: GOVERNMENT / MINISTRY OF FINANCE COLLECTIONS SPECIALIST** The duties of a Collections Specialist include collection calls in a fast-paced goal-oriented collections department. Agents will be required to contact consumers via telephone and are accountable for reducing delinquency for assigned overdue accounts. During the process, collectors must...

  • Collections Specialist

    2 weeks ago

    Richmond, Canada Arrow Speed Controls Ltd. Full time

    **What the position will be doing**: - Responsible for resolving internal and external account queries, the Collections Specialist is expected to monitor client accounts and notify clients when payments become overdue. Overall responsibility for the collection of accounts receivables lies with the Collections Specialist. Typical duties include: -...

  • Collections and Credit Specialist

    2 weeks ago

    Richmond, Canada Arrow Speed Controls Ltd. Full time

    We are seeking a motivated and energetic individual to join our team of professionals as a Collections and Credit Specialist. **What the position will be doing**: - Responsible for resolving internal and external account queries, the Collections Specialist is expected to monitor client accounts and notify clients when payments become overdue. Overall...

  • Collections Specialist

    2 weeks ago

    Richmond Hill, Canada FDR Ltd Group of Companies Full time

    Job Type: Full Time, Permanent, On site (No remote work) Job Location: 40 West Wilmot Street, Richmond Hill Hours: 40 hours **Salary**: Competitive salary and health benefits plus commission and bonuses. Required Hours: Monday: 8:30 am - 5:00 pm Tuesday: 8:30 am - 7:30 pm Wednesday: 8:30 am - 5:00 pm Thursday: 8:30 am - 5:00 pm Friday: 8:30 am - 4:00...

  • Credit & Collections Specialist

    3 weeks ago

    Richmond, Canada Versacold Full time

    VersaCold is a food-first supply chain company with one of North America’s largest cold chain networks. We're dedicated to ensuring the safety, quality and freshness of the food families eat. With 65 years of experience, we collaborate as entrusted partners to maintain cold chain integrity and deliver customized solutions to complex business challenges....

  • Collection Specialist

    2 weeks ago

    Richmond, Canada MetCredit Full time

    MetCredit is seeking _full-time collection specialists _for our downtown Vancouver office. Experience not required - only **strong work ethic**, **results driven** & **motivated** individuals **You can be a very successful collector if**: - You’re a great communicator - you enjoy connecting with people - You’re ready to solve problems - you’re...

  • Ar Credit and Collections Specialist

    1 week ago

    Richmond, Canada Graymont Full time

    **Job Introduction**: Graymont is seeking a bilingual (French and English) AR and Collections Specialist based out of Graymont's Richmond, BC Corporate office. Canada - BC - Richmond **The AR Credit and Collections Specialist will work a hybrid work model based out of Graymont's Corporate Office in Richmond, BC** **What you will do**: **Other...

  • Collections Specialist

    3 weeks ago

    Richmond Hill, Canada Financial Debt Recovery Ltd. Full time

    **Responsibilities**: - Conduct inbound and outbound calls, related to negotiating payments, updating customer information, and other customer service inquiries. - Negotiate payment terms and methods using critical thinking and probing questions to overcome objections. - Maintain compliance by use of proper policy, procedures, and scripts. - Accurately...

  • IT Technical Support Specialist

    1 week ago

    Richmond Hill, Canada TP-LINK CANADA INC. Full time

    Job Title**:Technical Support Specialist (Bilingual)** Location**:Richmond Hill, Ontario** Employment Type**:Full-Time, Permanent** We are looking for a highly motivated **Bilingual** **Technical Support Specialist** to join our talented team. The Bilingual Technical Support Specialist is responsible to provide technical support and service for both...

  • Technical Support Specialist

    4 weeks ago

    Richmond Hill, Canada TP-LINK CANADA INC. Full time

    Job Title**:Technical Support Specialist (Bilingual)** Location**:Richmond Hill, Ontario** Employment Type**:Full-Time, Permanent** We are looking for a highly motivated **Bilingual** **Technical Support Specialist** to join our talented team. The Bilingual Technical Support Specialist is responsible to provide technical support and service for both...

  • Credit & Collections Specialist

    2 weeks ago

    Richmond, Canada Nature's Path Foods Full time

    Nature's Path is a sustainably-driven, deliciously-healthy organic food company and our innovative brands include Nature's Path, Love Crunch, Envirokidz and Que Pasa. As a family-run, privately-owned company with locations in Canada and the U.S., our company was founded on a mission to "leave the Earth better than we found it". Since 1985, we have expanded...

  • Technical Support Specialist

    4 weeks ago

    Richmond Hill, Canada TP-LINK CANADA INC. Full time

    Job Title**:Technical Support Specialist (Bilingual)** Location**:Richmond Hill, Ontario** Employment Type**:Full-Time, Permanent** We are looking for a highly motivated **Bilingual** **Technical Support Specialist** to join our talented team. The Bilingual Technical Support Specialist is responsible to provide technical support and service for both...

  • Technical Support Specialist

    3 weeks ago

    Richmond Hill, Canada Inspur USA Inc. Full time

    We are looking for a highly motivated **Bilingual** **Technical Support Specialist** to join our talented team. The Bilingual Technical Support Specialist is responsible to provide technical support and service for both internal employees and external customers on their technical needs. As Technical Support Specialist you are passionate about following up as...

  • Account Receivable Specialist

    6 days ago

    Richmond Hill, Canada SolidCAD Full time

    Who we are? Our mission is to provide and deliver technology solutions which improve our clients' processes, workflow and profitability. Position Summary **Responsible for**: Credit and Risk Management; Collection Practices; Deduction & Dispute Management; Cash Application; Credit and Collections Specialist Duties In this role, you will... Areas of...

  • Client Account Specialist

    3 weeks ago

    Richmond Hill, Canada Ark Marketing Performance Full time

    _ARK Marketing Performance_ is a promotional marketing company that has been at the forefront of the industry for years. Our team comprises experienced professionals who bring a wealth of expertise to every project! From our leadership to our frontline staff, we maintain the highest standards of professionalism, ensuring that our clients receive exceptional...

  • Financial Services Specialist Iii

    4 weeks ago

    Richmond Hill, Canada Imperial Dade Full time

    Imperial Dade Canada, leading national distributor, has a job open in Richmond Hill. We are looking for a Financial Services Specialist III. This role will, under general supervision, review and monitor credit sources and credit files. You will perform routine credit checks and obtain supplementary information. The specialist may negotiate with customers to...

  • Client Account Specialist

    1 week ago

    Richmond Hill, Canada Ark Marketing Performance Full time

    _ARK Marketing Performance_ is a promotional marketing company that has been at the forefront of the industry for the past three years. Our team comprises experienced professionals who bring a wealth of expertise to every project! From our leadership to our frontline staff, we maintain the highest standards of professionalism, ensuring that our clients...

  • Accounts Receivable

    4 weeks ago

    Richmond, Canada The Radius Group Full time

    **ABOUT US** We are an **award-winning organization**, with 75 years under our belt, dedicated to keeping communities safe in the areas of fire protection, security, and life safety. We currently have over 230 talented individuals across 4 business units - Richmond (our Headquarters), Calgary, Toronto and Texas. Our Finance Team is an integral part of our...