3rd Party Experienced Collections Manager

3 months ago


Richmond Hill, Canada FDR Ltd Group of Companies Full time

**3rd Party Experienced Collections Manager**

Job Type**:Full Time, Permanent, On site (No remote work)**

Job Location**:40 West Wilmot Street, Unit 10, Richmond Hill, Ontario**

**Required Hours**:
Monday: 8:30 am - 5:00 pm

Tuesday: 8:30 am - 7:30 pm

Wednesday: 8:30 am - 5:00 pm

Thursday: 8:30 am - 5:00 pm

Friday: 8:30 am - 4:00 pm

Plus, ONE mandatory Saturday shift per month: 8:30 am - 12:00 pm

**Compensation**:Competitive salary and health benefits plus commission and bonuses.**

**Responsibilities**:

- To develop and execute collection and recovery strategies and programs for the Branch as set forth by senior management
- To meet and exceed all client recoveries
- Create, implement, and monitor action plans
- Develop and maintain professional agency/client business relationships
- Adhere to administrative policies and procedures as set out in the company policies manual
- Work with the Executive team to ensure all workplans for specific clients are maintained
- Work collaboratively with the senior management to assist in setting branch objectives
- Ensure staff recruiting, training and supervisory programs and performance evaluation systems are effectively utilized within Company Guidelines
- Set goals for team personnel
- Manage a team of collectors to ensure that they’re all working towards their assigned collection goals
- Create an inspiring team environment, motivating and coaching team members, setting clear team goals and deadlines
- Double calls when necessary and provide feedback
- Ensure the proper training and development of new hires
- Ensure collectors follow protocols, laws, and regulations to collect payments efficiently
- Monitor the ongoing performance of the team and collection aging, assigning tasks to the team to ensure timely collection of payments
- Assist the management team with performance appraisals and disciplinary measures
- Provide accurate daily reporting on projections and MTD recoveries for the team
- Track daily attendance and provide accurate reporting to payroll on timecards
- Perform collection duties, i.e. negotiate payments while maintaining compliance and accurately recording all details of communication within the system
- Produce management reports as needed

**Qualifications**:

- Must have 3 plus years of third-party debt collection agency experience
- Must have management experience
- Must have a comprehensive understanding of collection methods and provincial regulations
- Must be proficient in English
- Proficiency with the CUBS or DRS collection software is an asset
- Detail-oriented, organized, efficient and ability to multi-task.
- Excellent communication and leadership skills

**Benefits**:

- Competitive salary, manager's bonus, as well as a commission structure
- Incentives and monthly contests: prizes, trips, rewards, employee appreciation and bonuses
- Group Benefits (health, life, dental insurance plan - for full time employees)
- Career advancement opportunities
- [NOTE: The Financial Debt Recovery is an equal opportunity employer committed to diversity and inclusion within the workplace. Accordingly, Financial Debt Recovery will provide accommodations throughout the recruitment, selection and/or assessment process or during employment to applicants with disabilities. If you require accommodation at any time throughout your recruitment, selection/assessment or employment thereafter, you should contact the HR department and advise._ _Subsequently, Financial Debt Recovery shall make every reasonable effort to provide appropriate assistance.]_

**Job Types**: Full-time, Permanent

Additional pay:

- Bonus pay
- Commission pay

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off

Application question(s):

- Which ethnic group do you identify with?

**Experience**:

- Third Party Debt Collections: 3 years (required)
- Accounts receivable: 3 years (required)
- Collections Management: 3 years (required)

**Language**:

- English fluently (required)

Work Location: In person



  • Richmond Hill, Canada FDR Ltd Group of Companies Full time

    **3rd Party Experienced Collections Manager** Job Type**:Full Time, Permanent, On site (No remote work)** Job Location**:40 West Wilmot Street, Unit 10, Richmond Hill, Ontario** **Required Hours**: Monday: 8:30 am - 5:00 pm Tuesday: 8:30 am - 7:30 pm Wednesday: 8:30 am - 5:00 pm Thursday: 8:30 am - 5:00 pm Friday: 8:30 am - 4:00 pm Plus, ONE...

  • Solutions Consultant

    6 months ago


    Richmond Hill, Canada Maves International Software Corp. Full time

    **Who we are**: MAVES International Software provides advanced software solutions for 3rd Party Logistics services providers who support multiple clients' warehousing and transportation requirements. Our flagship offering, _ViewPoint Logistics, _which includes both WMS and TMS functions, enables the 3PL service provider to manage their operations in...


  • Richmond, Canada Jolly Party Beans Full time

    **About us** At Jolly Party Beans, we believe that your child's birthday should be a special and memorable occasion. That's why we offer a wide range of party entertainment options to make your child's birthday party the best it can be. Our team of experienced and professional entertainers will bring the party to life with music, games, and activities that...


  • Richmond Hill, Canada FDR Ltd Group of Companies Full time

    Job Type**:Full Time, Permanent, On site (No remote work)** Job Location**:40 West Wilmot Street, Richmond Hill** Hours**:40 hours** Salary**:Competitive salary and health benefits plus commission and bonuses.** **Required Hours**: Monday: 8:30 am - 5:00 pm Tuesday: 8:30 am - 7:30 pm Wednesday: 8:30 am - 5:00 pm Thursday: 8:30 am - 5:00 pm Friday:...

  • Collections Specialist

    3 months ago


    Richmond Hill, Canada Financial Debt Recovery Ltd. Full time

    **Responsibilities**: - Conduct inbound and outbound calls, related to negotiating payments, updating customer information, and other customer service inquiries. - Negotiate payment terms and methods using critical thinking and probing questions to overcome objections. - Maintain compliance by use of proper policy, procedures, and scripts. - Accurately...


  • Richmond Hill, Canada FDR Ltd Group of Companies Full time

    Job Type**:Full Time, Permanent, On site (No remote work)** Job Location**:40 West Wilmot Street, Richmond Hill** Hours**:40 hours** Salary**:Competitive salary and health benefits plus commission and bonuses.** **Required Hours**: Monday: 8:30 am - 5:00 pm Tuesday: 8:30 am - 7:30 pm Wednesday: 8:30 am - 5:00 pm Thursday: 8:30 am - 5:00 pm Friday:...


  • Richmond Hill, Canada FDR Ltd Group of Companies Full time

    Job Type**:Full Time, Permanent, On site (No remote work)** Job Location**:40 West Wilmot Street, Richmond Hill** Hours**:40 hours** Salary**:Competitive salary and health benefits plus commission and bonuses.** **Required Hours**: Monday: 8:30 am - 5:00 pm Tuesday: 8:30 am - 7:30 pm Wednesday: 8:30 am - 5:00 pm Thursday: 8:30 am - 5:00 pm Friday:...


  • Richmond Hill, Canada FDR Ltd Group of Companies Full time

    Job Type**:Full Time, Permanent, On site (No remote work)** Job Location**:40 West Wilmot Street, Richmond Hill** Hours**:40 hours** Salary**:Competitive salary and health benefits plus commission and bonuses.** **Required Hours**: Monday: 8:30 am - 5:00 pm Tuesday: 8:30 am - 7:30 pm Wednesday: 8:30 am - 5:00 pm Thursday: 8:30 am - 5:00 pm Friday:...


  • Richmond Hill, Canada FDR Ltd Group of Companies Full time

    **POSITION: COLLECTIONS AGENT - AFTERNOON SHIFT** **Financial Debt Recovery Ltd.** is currently seeking Senior and Intermediate Level Collection Agents. The duties of a Collections Agent include collection calls in a fast-paced goal-oriented collections department. Agents will be required to contact consumers via telephone and are accountable for reducing...


  • Richmond Hill, Canada FDR Ltd Group of Companies Full time

    **Collections Manager** Job Type**:Full Time, Permanent, On site (can be remote after the probation)** Job Location**:40 West Wilmot Street, Unit 10, Richmond Hill, Ontario** **Required Hours**: Monday: 2:30 pm - 11:30 pm Tuesday: 2:30 pm - 11:30 pm Wednesday: 2:30 pm - 11:30 pm Thursday: 2:30 pm - 11:30 pm Friday: 2:30 pm - 11:30...


  • Richmond Hill, Canada FDR Ltd Group of Companies Full time

    **Collections Manager** Job Type**:Full Time, Permanent, On site (No remote work)** Job Location**:40 West Wilmot Street, Unit 10, Richmond Hill, Ontario** **Required Hours**: Monday: 8:30 am - 5:00 pm Tuesday: 8:30 am - 7:30 pm Wednesday: 8:30 am - 5:00 pm Thursday: 8:30 am - 5:00 pm Friday: 8:30 am - 4:00 pm Plus, ONE mandatory Saturday shift per...


  • Richmond Hill, Canada FDR Ltd Group of Companies Full time

    **Collections Manager** Job Type**:Full Time, Permanent, On site (No remote work)** Job Location**:40 West Wilmot Street, Unit 10, Richmond Hill, Ontario** **Required Hours**: Monday: 2:30 pm - 11:30 pm Tuesday: 2:30 pm - 11:30 pm Wednesday: 2:30 pm - 11:30 pm Thursday: 2:30 pm - 11:30 pm Friday: 2:30 pm - 11:30 pm **Compensation**:Competitive salary...


  • Richmond Hill, Canada FDR Ltd Group of Companies Full time

    **Collections Manager** Job Type**:Full Time, Permanent, On site (No remote work)** Job Location**:40 West Wilmot Street, Unit 10, Richmond Hill, Ontario** **Required Hours**: Monday: 2:30 pm - 11:30 pm Tuesday: 2:30 pm - 11:30 pm Wednesday: 2:30 pm - 11:30 pm Thursday: 2:30 pm - 11:30 pm Friday: 2:30 pm - 11:30 pm **Compensation**:Competitive salary...


  • Richmond Hill, Canada FDR Ltd Group of Companies Full time

    **Collections Manager** Job Type**:Full Time, Permanent, On site (No remote work)** Job Location**:40 West Wilmot Street, Unit 10, Richmond Hill, Ontario** **Required Hours**: Monday: 2:30 pm - 11:30 pm Tuesday: 2:30 pm - 11:30 pm Wednesday: 2:30 pm - 11:30 pm Thursday: 2:30 pm - 11:30 pm Friday: 2:30 pm - 11:30 pm **Compensation**:Competitive salary...


  • Richmond Hill, Canada FDR Ltd Group of Companies Full time

    **Collections Manager - Bank / Government / Ministry of Finance Portfolio** Job Type**:Full Time, Permanent, On site (No remote work)** Job Location**:40 West Wilmot Street, Unit 10, Richmond Hill, Ontario** **Required Hours**: Monday: 8:30 am - 5:00 pm Tuesday: 8:30 am - 7:30 pm Wednesday: 8:30 am - 5:00 pm Thursday: 8:30 am - 5:00 pm Friday: 8:30 am...


  • Richmond Hill, Canada FDR Ltd Group of Companies Full time

    **Collections Supervisor** Job Type**:Full Time, Permanent, On site (No remote work)** Job Location**:40 West Wilmot Street, Richmond Hill** **Required Hours**: Monday: 8:30 am - 5:00 pm Tuesday: 8:30 am - 7:30 pm Wednesday: 8:30 am - 5:00 pm Thursday: 8:30 am - 5:00 pm Friday: 8:30 am - 4:00 pm Plus, ONE mandatory Saturday shift per month: 8:30 am -...


  • Richmond, Canada Wenco (a Hitachi Construction Machinery subsidiary) Full time

    **GENERAL SUMMARY**: The Technical Solutions Manager is responsible for the technical product management for Hitachi Construction Machinery (HCM) ESG and Sustainability related solutions that are based on integration of HCM digital platform with 3rd party technologies. These responsibilities include understanding sensor, monitoring and reporting technologies...


  • Richmond Hill, Canada FDR Ltd Group of Companies Full time

    **Collections Supervisor** Job Type**:Full Time, Permanent, On site (No remote work)** Job Location**:40 West Wilmot Street, Richmond Hill** **Required Hours**: Monday: 8:30 am - 5:00 pm Tuesday: 8:30 am - 7:30 pm Wednesday: 8:30 am - 5:00 pm Thursday: 8:30 am - 5:00 pm Friday: 8:30 am - 4:00 pm Plus, ONE mandatory Saturday shift per month: 8:30 am -...


  • Richmond Hill, Canada FDR Ltd Group of Companies Full time

    **Collections Supervisor** Job Type**:Full Time, Permanent, On site (No remote work)** Job Location**:40 West Wilmot Street, Richmond Hill** **Required Hours**: Monday: 8:30 am - 5:00 pm Tuesday: 8:30 am - 7:30 pm Wednesday: 8:30 am - 5:00 pm Thursday: 8:30 am - 5:00 pm Friday: 8:30 am - 4:00 pm Plus, ONE mandatory Saturday shift per month: 8:30 am -...


  • Richmond Hill, Canada FDR Ltd Group of Companies Full time

    **Collections Supervisor** Job Type**:Full Time, Permanent, On site (No remote work)** Job Location**:40 West Wilmot Street, Richmond Hill** **Required Hours**: Monday: 8:30 am - 5:00 pm Tuesday: 8:30 am - 7:30 pm Wednesday: 8:30 am - 5:00 pm Thursday: 8:30 am - 5:00 pm Friday: 8:30 am - 4:00 pm Plus, ONE mandatory Saturday shift per month: 8:30 am -...