3rd Party Experienced Collections Manager

5 months ago

Richmond Hill, Canada FDR Ltd Group of Companies Full time

**3rd Party Experienced Collections Manager**

Job Type**:Full Time, Permanent, On site (No remote work)**

Job Location**:40 West Wilmot Street, Unit 10, Richmond Hill, Ontario**

**Required Hours**:
Monday: 8:30 am - 5:00 pm

Tuesday: 8:30 am - 7:30 pm

Wednesday: 8:30 am - 5:00 pm

Thursday: 8:30 am - 5:00 pm

Friday: 8:30 am - 4:00 pm

Plus, ONE mandatory Saturday shift per month: 8:30 am - 12:00 pm

**Compensation**:Competitive salary and health benefits plus commission and bonuses.**

**Responsibilities**:

- To develop and execute collection and recovery strategies and programs for the Branch as set forth by senior management
- To meet and exceed all client recoveries
- Create, implement, and monitor action plans
- Develop and maintain professional agency/client business relationships
- Adhere to administrative policies and procedures as set out in the company policies manual
- Work with the Executive team to ensure all workplans for specific clients are maintained
- Work collaboratively with the senior management to assist in setting branch objectives
- Ensure staff recruiting, training and supervisory programs and performance evaluation systems are effectively utilized within Company Guidelines
- Set goals for team personnel
- Manage a team of collectors to ensure that they’re all working towards their assigned collection goals
- Create an inspiring team environment, motivating and coaching team members, setting clear team goals and deadlines
- Double calls when necessary and provide feedback
- Ensure the proper training and development of new hires
- Ensure collectors follow protocols, laws, and regulations to collect payments efficiently
- Monitor the ongoing performance of the team and collection aging, assigning tasks to the team to ensure timely collection of payments
- Assist the management team with performance appraisals and disciplinary measures
- Provide accurate daily reporting on projections and MTD recoveries for the team
- Track daily attendance and provide accurate reporting to payroll on timecards
- Perform collection duties, i.e. negotiate payments while maintaining compliance and accurately recording all details of communication within the system
- Produce management reports as needed

**Qualifications**:

- Must have 3 plus years of third-party debt collection agency experience
- Must have management experience
- Must have a comprehensive understanding of collection methods and provincial regulations
- Must be proficient in English
- Proficiency with the CUBS or DRS collection software is an asset
- Detail-oriented, organized, efficient and ability to multi-task.
- Excellent communication and leadership skills

**Benefits**:

- Competitive salary, manager's bonus, as well as a commission structure
- Incentives and monthly contests: prizes, trips, rewards, employee appreciation and bonuses
- Group Benefits (health, life, dental insurance plan - for full time employees)
- Career advancement opportunities
- [NOTE: The Financial Debt Recovery is an equal opportunity employer committed to diversity and inclusion within the workplace. Accordingly, Financial Debt Recovery will provide accommodations throughout the recruitment, selection and/or assessment process or during employment to applicants with disabilities. If you require accommodation at any time throughout your recruitment, selection/assessment or employment thereafter, you should contact the HR department and advise._ _Subsequently, Financial Debt Recovery shall make every reasonable effort to provide appropriate assistance.]_

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off

Supplemental pay types:

- Bonus pay
- Commission pay

Application question(s):

- Which ethnic group do you identify with?

**Experience**:

- Third Party Debt Collections: 3 years (required)
- Accounts receivable: 3 years (required)
- Collections Management: 3 years (required)

**Language**:

- English fluently (required)

Work Location: In person

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