Client Service Representative

2 weeks ago


Richmond Hill, Ontario, Canada Partners in Credit Inc Full time
Partners in Credit Inc

We are seeking a highly skilled Client Service Representative to join our team. This role offers the opportunity to work in a dynamic environment and interact with a diverse client base.

Key Responsibilities
  • Primary point of contact for clients
  • Communicate with clients via telephone and email
  • Address Client Inquiries
  • Providing Product and Service Information
  • Resolving any Emerging issues
  • Reporting
  • Prepare manual letters
  • Adhoc Requests
  • Manage & Distribute emails from General Mailbox
  • Document Uploads
Requirements
  • Previous experience in a collection agency and/or client services is mandatory
  • Familiarity with Debt Master / DRS is an asset, but not mandatory
  • Proficiency in MS Office
  • Strong communication skills, both verbal and written
  • Ability to multitask and prioritize tasks effectively
  • Excellent problem-solving abilities
  • Proficient in English with extraordinary communication and interpersonal skills
  • Maintain cordial relationships with clients
Benefits
  • Paid training
  • Medical benefits eligibility
  • Great growth & management development
  • Free Covered Parking on site
  • Social Events (BBQ, Bowling, Holiday Parties)
Compensation Package

We offer a competitive compensation package including a salary range of $33,600 - $39,600 per year ($2,800 - $3,300 per month) based on location and experience. Other benefits include:

  • Casual dress
  • Company events
  • Dental care
  • Extended health care
  • On-site parking
  • Paid time off
  • Vision care
Language Requirements

French is not required. We are looking for individuals proficient in English with strong communication and interpersonal skills.

Work Schedule

This is a full-time position working Monday to Friday.

Experience

1 year of experience in customer relationship management, collections, or client services is required. Previous experience in a collection agency is a plus.



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