Client Service Representative
2 weeks ago
We are seeking a highly skilled Client Service Representative to join our team. This role offers the opportunity to work in a dynamic environment and interact with a diverse client base.
Key Responsibilities- Primary point of contact for clients
- Communicate with clients via telephone and email
- Address Client Inquiries
- Providing Product and Service Information
- Resolving any Emerging issues
- Reporting
- Prepare manual letters
- Adhoc Requests
- Manage & Distribute emails from General Mailbox
- Document Uploads
- Previous experience in a collection agency and/or client services is mandatory
- Familiarity with Debt Master / DRS is an asset, but not mandatory
- Proficiency in MS Office
- Strong communication skills, both verbal and written
- Ability to multitask and prioritize tasks effectively
- Excellent problem-solving abilities
- Proficient in English with extraordinary communication and interpersonal skills
- Maintain cordial relationships with clients
- Paid training
- Medical benefits eligibility
- Great growth & management development
- Free Covered Parking on site
- Social Events (BBQ, Bowling, Holiday Parties)
We offer a competitive compensation package including a salary range of $33,600 - $39,600 per year ($2,800 - $3,300 per month) based on location and experience. Other benefits include:
- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care
French is not required. We are looking for individuals proficient in English with strong communication and interpersonal skills.
Work ScheduleThis is a full-time position working Monday to Friday.
Experience1 year of experience in customer relationship management, collections, or client services is required. Previous experience in a collection agency is a plus.
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