Collections Manager-bank

3 weeks ago

Richmond Hill, Canada FDR Ltd Group of Companies Full time

**Collections Manager - Bank / Government / Ministry of Finance Portfolio**

Job Type**:Full Time, Permanent, On site (No remote work)**

Job Location**:40 West Wilmot Street, Unit 10, Richmond Hill, Ontario**

**Required Hours**:
Monday: 8:30 am - 5:00 pm

Tuesday: 8:30 am - 7:30 pm

Wednesday: 8:30 am - 5:00 pm

Thursday: 8:30 am - 5:00 pm

Friday: 8:30 am - 4:00 pm

Plus, ONE mandatory Saturday shift per month: 8:30 am - 12:00 pm

**Compensation**:Competitive salary and health benefits plus commission and bonuses.**

**Responsibilities**:

- To develop and execute collection and recovery strategies and programs for the Branch as set forth by senior management
- To meet and exceed all client recoveries
- Create, implement, and monitor action plans
- Develop and maintain professional agency/client business relationships
- Adhere to administrative policies and procedures as set out in the company policies manual
- Work with the Executive team to ensure all workplans for specific clients are maintained
- Work collaboratively with the senior management to assist in setting branch objectives
- Ensure staff recruiting, training and supervisory programs and performance evaluation systems are effectively utilized within Company Guidelines
- Set goals for team personnel
- Manage a team of collectors to ensure that they’re all working towards their assigned collection goals
- Create an inspiring team environment, motivating and coaching team members, setting clear team goals and deadlines
- Double calls when necessary and provide feedback
- Ensure the proper training and development of new hires
- Ensure collectors follow protocols, laws, and regulations to collect payments efficiently
- Monitor the ongoing performance of the team and collection aging, assigning tasks to the team to ensure timely collection of payments
- Assist the management team with performance appraisals and disciplinary measures
- Provide accurate reporting on monthly projections and MTD recoveries for the team
- Track daily attendance and provide accurate reporting to payroll on timecards
- Perform collection duties, i.e. negotiate payments while maintaining compliance and accurately recording all details of communication within the system
- Produce management reports as needed

**Qualifications**:

- Must have 5 plus years of third-party debt collection agency experience
- Must have management experience
- Must have a comprehensive understanding of collection methods and provincial regulations
- Must be proficient in English
- Proficiency with the CUBS or DRS collection software is an asset
- Detail-oriented, organized, efficient and ability to multi-task.
- Excellent communication and leadership skills

**Benefits**:

- Competitive salary, manager's bonus, as well as a commission structure
- Incentives and monthly contests: prizes, trips, rewards, employee appreciation and bonuses
- Group Benefits (health, life, dental insurance plan - for full time employees)
- Career advancement opportunities
- [NOTE: The Financial Debt Recovery is an equal opportunity employer committed to diversity and inclusion within the workplace. Accordingly, Financial Debt Recovery will provide accommodations throughout the recruitment, selection and/or assessment process or during employment to applicants with disabilities. If you require accommodation at any time throughout your recruitment, selection/assessment or employment thereafter, you should contact the HR department and advise._ _Subsequently, Financial Debt Recovery shall make every reasonable effort to provide appropriate assistance.]_

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay
- Commission pay

Application question(s):

- Which ethnic group do you identify with?

**Experience**:

- Third Party Debt Collections: 5 years (required)
- Accounts receivable: 5 years (required)
- Collections Management: 5 years (required)

**Language**:

- English fluently (required)

Work Location: In person

  • Collections Manager-bank

    2 months ago

    Richmond Hill, Canada FDR Ltd Group of Companies Full time

    **Collections Manager - Bank / Government / Ministry of Finance Portfolio** Job Type**:Full Time, Permanent, On site (No remote work)** Job Location**:40 West Wilmot Street, Unit 10, Richmond Hill, Ontario** **Required Hours**: Monday: 8:30 am - 5:00 pm Tuesday: 8:30 am - 7:30 pm Wednesday: 8:30 am - 5:00 pm Thursday: 8:30 am - 5:00 pm Friday: 8:30 am...

  • Merchant Services Collections Specialist Iv

    5 days ago

    Richmond Hill, Ontario, Canada JPMorgan Chase Bank, N.A. Full time

    As a Merchant Collections Specialist, you will be responsible for the collection of credit card chargebacks, fees, as well as other disputed cardholder items. You will locate and contact Merchants by telephone and mail, handle skip-tracing assignments, assess the severity of delinquency, and make decisions based on the firm's established criteria. You will...

  • Collections Manager-bank Portfolio

    2 weeks ago

    Richmond Hill, Canada FDR Ltd Group of Companies Full time

    **Collections Manager** Job Type**:Full Time, Permanent, On site (No remote work)** Job Location**:40 West Wilmot Street, Unit 10, Richmond Hill, Ontario** **Required Hours**: Monday: 8:30 am - 5:00 pm Tuesday: 8:30 am - 7:30 pm Wednesday: 8:30 am - 5:00 pm Thursday: 8:30 am - 5:00 pm Friday: 8:30 am - 4:00 pm Plus, ONE mandatory Saturday shift per...

  • Collections Manager-bank Portfolio

    5 days ago

    Richmond Hill, Ontario, Canada FDR Ltd Group of Companies Full time

    Collections ManagerJob Type:Full Time, Permanent, On site (No remote work)Job Location:40 West Wilmot Street, Unit 10, Richmond Hill, OntarioRequired Hours:Monday: 8:30 am - 5:00 pmTuesday: 8:30 am - 7:30 pmWednesday: 8:30 am - 5:00 pmThursday: 8:30 am - 5:00 pmFriday: 8:30 am - 4:00 pmPlus, ONE mandatory Saturday shift per month: 8:30 am - 12:00...

  • Manager, Collections Technology Projects

    4 days ago

    Richmond Hill, Ontario, Canada Scotiabank Full time

    Requisition ID: 170476Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.The Manager, Collections Technology Projects is responsible for working with key technology and business partners to manage and deliver on small to medium size technology-related projects hands on, from conception and funding to...

  • Collections Specialist

    1 month ago

    Richmond Hill, Canada FDR Ltd Group of Companies Full time

    **POSITION: BANK / GOVERNMENT / MINISTRY OF FINANCE COLLECTIONS SPECIALIST** The duties of a Collections Specialist include collection calls in a fast-paced goal-oriented collections department. Agents will be required to contact consumers via telephone and are accountable for reducing delinquency for assigned overdue accounts. During the process,...

  • Collection Agent for Bank Portfolio

    4 weeks ago

    Richmond Hill, Canada FDR Ltd Group of Companies Full time

    **POSITION: COLLECTIONS AGENT FOR BANK PORTFOLIO** **2021 NOC: COLLECTION CLERKS (14202)** The duties of a Collections Agent include collection calls in a fast-paced goal-oriented collections department. Agents will be required to contact consumers via telephone and are accountable for reducing delinquency for assigned overdue accounts. During the process,...

  • Collection Agent for Bank Portfolio

    3 weeks ago

    Richmond Hill, Canada FDR Ltd Group of Companies Full time

    **POSITION: COLLECTIONS AGENT FOR BANK PORTFOLIO** **2021 NOC: COLLECTION CLERKS (14202)** The duties of a Collections Agent include collection calls in a fast-paced goal-oriented collections department. Agents will be required to contact consumers via telephone and are accountable for reducing delinquency for assigned overdue accounts. During the process,...

  • Collections Specialist

    2 weeks ago

    Richmond Hill, Canada FDR Ltd Group of Companies Full time

    **POSITION: BANK / GOVERNMENT / MINISTRY OF FINANCE COLLECTIONS SPECIALIST** The duties of a Collections Specialist include collection calls in a fast-paced goal-oriented collections department. Agents will be required to contact consumers via telephone and are accountable for reducing delinquency for assigned overdue accounts. During the process,...

  • Collection Agent for Bank Portfolio

    3 weeks ago

    Richmond Hill, Canada FDR Ltd Group of Companies Full time

    **POSITION: COLLECTIONS AGENT FOR BANK PORTFOLIO** **2021 NOC: COLLECTION CLERKS (14202)** The duties of a Collections Agent include collection calls in a fast-paced goal-oriented collections department. Agents will be required to contact consumers via telephone and are accountable for reducing delinquency for assigned overdue accounts. During the process,...

  • Collection Agent for Bank Portfolio

    3 weeks ago

    Richmond Hill, Canada FDR Ltd Group of Companies Full time

    **POSITION: COLLECTIONS AGENT FOR BANK PORTFOLIO** The duties of a Collections Agent include collection calls in a fast-paced goal-oriented collections department. Agents will be required to contact consumers via telephone and are accountable for reducing delinquency for assigned overdue accounts. During the process, collectors must be able to answer...

  • Collection Agent for Bank Portfolio

    2 weeks ago

    Richmond Hill, Canada FDR Ltd Group of Companies Full time

    **POSITION: COLLECTIONS AGENT FOR BANK PORTFOLIO** The duties of a Collections Agent include collection calls in a fast-paced goal-oriented collections department. Agents will be required to contact consumers via telephone and are accountable for reducing delinquency for assigned overdue accounts. During the process, collectors must be able to answer...

  • Collection Agent for Bank Portfolio

    4 weeks ago

    Richmond Hill, Canada FDR Ltd Group of Companies Full time

    **POSITION: COLLECTIONS AGENT FOR BANK PORTFOLIO** **2021 NOC: COLLECTION CLERKS (14202)** The duties of a Collections Agent include collection calls in a fast-paced goal-oriented collections department. Agents will be required to contact consumers via telephone and are accountable for reducing delinquency for assigned overdue accounts. During the process,...

  • Collection Agent for Bank Portfolio

    4 days ago

    Richmond Hill, Canada FDR Ltd Group of Companies Full time

    **POSITION: COLLECTIONS AGENT FOR BANK PORTFOLIO** **2021 NOC: COLLECTION CLERKS (14202)** The duties of a Collections Agent include collection calls in a fast-paced goal-oriented collections department. Agents will be required to contact consumers via telephone and are accountable for reducing delinquency for assigned overdue accounts. During the process,...

  • Collection Agent for Bank Portfolio

    21 hours ago

    Richmond Hill, Canada FDR Ltd Group of Companies Full time

    **POSITION: COLLECTIONS AGENT FOR BANK PORTFOLIO** **2021 NOC: COLLECTION CLERKS (14202)** The duties of a Collections Agent include collection calls in a fast-paced goal-oriented collections department. Agents will be required to contact consumers via telephone and are accountable for reducing delinquency for assigned overdue accounts. During the process,...

  • Business Banking Associate

    2 days ago

    Richmond, Canada TD Bank Full time

    **Business Banking Associate**: - 431701BR **Job Category - Primary** - Commercial Banking **Work Location** - 5991 #3 Road **Employment Type** - Regular **City** - Richmond **Time Type** - Full Time **Province/State** - British Columbia **Hours** - 37.5 **Workplace Model** - Onsite **Pay Details** **Department Overview** - TD Commercial Banking...

  • Collections Clerk

    4 weeks ago

    richmond hill, Canada Hays Full time

    We have a new opportunity for a Collections Clerk with our client who is a full-service commercial law firm in Toronto, specializing in real estate, corporate, transactional/lending, and commercial litigation who also servces Canada’s six largest banks, various credit unions, private lenders, entrep

  • Assistant Branch Manager Trainee

    2 weeks ago

    Richmond Hill, Canada TD Bank Full time

    **Assistant Branch Manager Trainee**: - 417843BR **Job Category - Primary** - Retail Banking - Financial Services **Work Location** - 220 Commerce Valley Drive West Richmond Hill Retail **Employment Type** - Regular **City** - Richmond Hill **Time Type** - Full Time **Province/State** - Ontario **Hours** - 37.5 **Workplace Model** - Onsite **Pay...

  • Assistant Branch Manager Trainee

    3 weeks ago

    Richmond Hill, Canada TD Bank Full time

    417843BR Retail Banking - Financial Services Richmond Hill, ON August 25, 2023 Hours 37.5 Workplace Model Onsite Pay Details Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial...

  • Assistant Branch Manager Trainee

    3 weeks ago

    Richmond Hill, Canada TD Bank Full time

    418149BR Retail Banking - Financial Services Richmond Hill, ON August 29, 2023 Hours 37.5 Workplace Model Onsite Pay Details Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial...