Front Office Manager
4 weeks ago
Executive Hotels and Resorts is a Vancouver-based privately owned hotel branding, management, and development company. With a rich 25-year history and a portfolio spanning seventeen properties across North America, we lead the way for full-service boutique and plaza hotels and resorts.
Our Company CultureWe pride ourselves on quality workmanship, excellent customer service, and attention to detail. Our team is dedicated to delivering exceptional experiences for our guests and exceeding their expectations.
Job SummaryWe are seeking a highly skilled and experienced Front Office Manager to join our team at Executive Suites Hotel & Resort, Squamish. As a key member of our hotel team, you will be responsible for leading Guest Service and all aspects of the guest experience.
Key Responsibilities- Direct and supervise all front office personnel to ensure proper completion of all front office duties
- Direct and coordinate the activities of the front desk, reservations, and guest services
- Assist in accounts payable/receivable and provide support to the Sales Team and the GM as needed
- Ensure all standard operating procedures are followed and provide support to the front desk agents where needed
- Participate in meetings and/or events as required by the company
- Ensure 100% guest satisfaction
- Complete front desk work schedule as required, ensuring all shifts are covered
- Support company policy and management decisions, interpreting and passing such information to staff members
- Monitor interactions and provide feedback to employees, recognizing superior performance and addressing inadequate service levels
- Responsible for motivating personnel to perform to the best of their abilities and setting an example by their own performance and enthusiasm
- Ensure all guest complaints or problems are documented and the appropriate departments are immediately notified for resolving the situation
- Assist in emergency situations
- Maximize room revenue and occupancy by reviewing status daily, analyzing rate variance, monitoring credit reports, and maintaining close observation of daily house count
We are looking for a highly skilled and experienced Front Office Manager who is able to work irregular hours, weekends, and holidays as needed. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply.
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Assistant Front Office Manager
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Front Office Assistant Manager
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Front Office Operations Manager
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Assistant Front Office Manager
3 weeks ago
Whistler, British Columbia, Canada Accor Full timeJob Summary:The Assistant Front Office Manager is responsible for ensuring the highest level of guest service and maintaining standards for all positions within the Front Office.Key Responsibilities:Coordinates Front Desk, Royal Service, and Security Departments to ensure smooth operation and guest satisfaction.Maximizes rooms revenue through Revenue...
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Front Office Assistant Manager
3 weeks ago
Whistler, British Columbia, Canada Accor Full timeJob Summary:The Assistant Front Office Manager is responsible for ensuring the highest level of guest service and maintaining standards for all positions within the Front Office.Key Responsibilities:Coordinates Front Desk, Royal Service, and Security Departments to ensure smooth operation and guest satisfaction.Maximizes rooms revenue through Revenue...
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Front Office Operations Manager
4 weeks ago
Whistler, British Columbia, Canada Accor Full timeJob Summary:The Assistant Front Office Manager is responsible for ensuring the highest level of guest service and maintaining standards for all positions within the Front Office.Key Responsibilities:Coordinates Front Desk, Royal Service, and Security Departments to ensure smooth operation and guest satisfaction.Maximizes rooms revenue through Revenue...
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Assistant Front Office Manager
1 week ago
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Front Desk Representative
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Front Desk Operations Supervisor
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