Overnight Front Desk Supervisor
3 weeks ago
About Four Seasons:
Four Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service, luxurious amenities, and unparalleled guest experiences. Our team members are the driving force behind our success, and we're committed to creating a world-class employee experience that fosters growth, development, and a sense of community.
About the Role:
We're seeking a highly skilled and experienced Overnight Front Desk Supervisor to join our team at Four Seasons Resort Whistler. As a key member of our Front Office team, you'll be responsible for ensuring seamless guest experiences, managing front desk operations, and providing exceptional service to our guests.
Key Responsibilities:
- Manage front desk operations, including guest check-in, check-out, and room assignments
- Supervise and train front desk staff to ensure exceptional service and efficiency
- Resolve guest complaints and concerns in a professional and courteous manner
- Collaborate with other departments to ensure seamless guest experiences
- Maintain accurate records and reports, including guest information and front desk operations
Requirements:
- Previous experience in a front desk or supervisory role in a hotel or resort setting
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced environment
- Strong problem-solving and conflict resolution skills
- Fluency in English (written, spoken, reading)
What We Offer:
- A competitive salary and benefits package
- Opportunities for career growth and development
- A dynamic and supportive work environment
- Access to employee discounts and perks
- A comprehensive training program
Schedule & Hours:
We're a 24/7 operation, and as such, we require our Overnight Front Desk Supervisor to be flexible and available to work a variety of shifts, including nights, weekends, and holidays.
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