Front Office Assistant Manager
3 weeks ago
Job Summary:
The Assistant Front Office Manager is responsible for ensuring the highest level of guest service and maintaining standards for all positions within the Front Office.
Key Responsibilities:
- Coordinates Front Desk, Royal Service, and Security Departments to ensure smooth operation and guest satisfaction.
- Maximizes rooms revenue through Revenue Management strategies and practices.
- Oversees group & tour business, reviewing conference & tour resumes to ensure details are met.
- Liaises with other departments to manage operations, maintaining relationships with Housekeeping, Fairmont Gold, and Guest Services.
- Assigns guest rooms to meet guest needs and preferences, monitoring inventory to maximize revenue.
- Knows emergency procedures and crisis situation management, ensuring guest safety.
- Develops, implements, and maintains Fairmont Service Essentials for the Front Office & Royal Service.
- Monitors and provides feedback on monthly labour expenses.
- Supports the Front Office Manager in yearly strategic planning, budgeting, and forecasting.
- Develops and implements new incentives to motivate employees and maximize hotel revenue.
- Ensures effective utilization and productivity of staff through staff planning, hiring, scheduling, and adhering to budget parameters.
Requirements:
- Highly organized, results-oriented with flexibility and ability to work well under pressure.
- Service-focused personality is essential.
- Previous experience in a similar leadership role is an asset.
- Prior experience working with Opera or a related system.
- Strong interpersonal and problem-solving abilities and the ability to lead by example.
- Degree or Diploma in Hospitality Management is an asset.
Perks & Benefits:
- Subsidized staff accommodation provided.
- Complimentary meal in our staff cafeteria per shift.
- Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide.
- Hotel leisure benefits including Golf/Ski passes.
Additional Information:
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
At Fairmont Chateau Whistler, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.
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