Front Desk Representative

2 weeks ago

Whistler, British Columbia, Canada Executive Hotels Full time
Job Title: Front Desk Agent

Job Summary:

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Executive Suites Hotel and Resort Squamish. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling reservations, and ensuring a seamless check-in and check-out experience for our guests.

Key Responsibilities:

  • Guest Services: Greet guests warmly and provide personalized service to ensure a memorable stay.
  • Reservations: Handle reservations, cancellations, and modifications with accuracy and efficiency.
  • Front Office Operations: Manage front desk operations, including check-in, check-out, and guest services.
  • Communication: Respond to guest inquiries, resolve issues, and provide information about hotel amenities and services.
  • Teamwork: Collaborate with colleagues to ensure seamless operations and exceptional guest service.

Requirements:

  • Excellent Communication Skills: Strong verbal and written communication skills to interact with guests and colleagues.
  • Customer Service Focus: Provide exceptional guest service, ensuring a positive experience for every guest.
  • Organizational Skills: Manage multiple tasks, prioritize responsibilities, and maintain a high level of productivity.
  • Technical Skills: Proficient in hotel software and systems, including property management systems and reservation software.
  • Availability: Willingness to work varying shifts, including weekends, holidays, and overtime.

What We Offer:

Executive Suites Hotel and Resort Squamish offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development.

Language: English (fluency required)

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