Front Office Operations Manager
3 weeks ago
Job Summary:
The Assistant Front Office Manager is responsible for ensuring the highest level of guest service and maintaining standards for all positions within the Front Office.
Key Responsibilities:
- Coordinates Front Desk, Royal Service, and Security Departments to ensure smooth operation and guest satisfaction.
- Maximizes rooms revenue through Revenue Management strategies and practices.
- Oversees group & tour business, reviewing conference & tour resumes to ensure details are met.
- Liaises with other departments to manage operations, maintaining relationships with Housekeeping, Fairmont Gold, and Guest Services.
- Assigns guest rooms to meet guest needs and preferences, monitoring inventory to maximize revenue.
- Knows emergency procedures and crisis situation management, ensuring guest safety.
- Develops, implements, and maintains Fairmont Service Essentials for the Front Office & Royal Service.
- Monitors and provides feedback on monthly labour expenses.
- Supports the Front Office Manager in yearly strategic planning, budgeting, and forecasting.
- Develops incentives to motivate employees and maximize hotel revenue.
- Ensures effective staff utilization and productivity through staff planning, hiring, scheduling, and budget adherence.
Requirements:
- Highly organized, results-oriented, and flexible with strong problem-solving abilities.
- Service-focused personality and previous experience in a similar leadership role.
- Prior experience working with Opera or a related system.
- Strong interpersonal and leadership skills, with a degree or diploma in Hospitality Management an asset.
Perks & Benefits:
- Subsidized staff accommodation.
- Complimentary meal in our staff cafeteria per shift.
- Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide.
- Hotel leisure benefits including Golf/Ski passes.
Accommodation & Benefits:
Accommodation and benefits are provided to support your well-being and work-life balance.
Accommodation:
Subsidized staff accommodation is available to support your housing needs.
Benefits:
Complimentary meal in our staff cafeteria per shift, access to our Employee Travel Program, and hotel leisure benefits.
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