Overnight Front Desk Supervisor
3 weeks ago
About Four Seasons:
Four Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service and luxurious experiences. As a member of our team, you will be part of a dynamic and diverse group of individuals who share a passion for delivering unforgettable moments to our guests.
About the Role:
We are seeking a highly skilled and experienced Overnight Front Desk Supervisor to join our team at Four Seasons Resort Whistler. As a key member of our Front Office team, you will be responsible for managing the activities at the Front Desk during the overnight shift, ensuring seamless communication with the day shift, and providing exceptional service to our guests.
Key Responsibilities:
- Efficiently check guests in and out, ensuring correct room assignments and rates, and arranging luggage delivery.
- Collect feedback, settle bills accurately, and process payments through credit card or cash transactions.
- Ensure compliance with financial and credit procedures, reviewing paid-outs, rebates, Petty Cash disbursements, and Direct Billings.
- Review late arrivals, early departures, and next day's activities, coordinating arrivals, departures, and billing requirements with accuracy.
- Block rooms for arrivals and resolve any discrepancies promptly, handling guest relocations according to established guidelines.
- Resolve customer complaints with the highest level of hospitality and professionalism, assisting guests with inquiries and special requests both in-person and over the phone.
- Conduct frequent tours of the hotel to oversee operations across all departments.
Requirements:
- Previous significant experience in a Front Office position or related position.
- Previous supervisory experience preferred.
- Opera PMS experience preferred.
- Fluent English (written, spoken, reading).
- Strong crisis management skills.
- Strong supervisory skills.
- Strong commitment to service.
- Category 5 Driving License (unrestricted Category 4 is an advantage).
- Ability to work overnights.
- Ability to work in Canada.
What We Offer:
- Access to affordable shared staff accommodation.
- Employee theme recognition days and events - Employee of the month, Years of service celebrations, birthday events, etc.
- Extended Health Coverage (dental, vision, life insurance, RMT, prescription drugs etc.) after probationary period.
- Retirement plan with employer contribution after one year of service.
- Complimentary meal per shift in our employee dining room.
- Paid time off; vacation days and additional floating holidays per year.
- Excellent training and development program.
- Discovery Nights at Four Seasons worldwide.
Schedule & Hours:
As our hotel is open 24/7, 365 days a year, we expect our Overnight Front Desk Supervisor to be flexible in working overnight, weekends, and holidays.
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