Front Desk Associate

4 weeks ago

Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full time

About Four Seasons:

At Four Seasons, we're driven by a passion for delivering exceptional guest experiences. Our team members around the world create unforgettable moments for our guests, residents, and partners through a commitment to luxury with genuine heart.

About the Role:

We're seeking a skilled Front Desk Agent to join our dynamic team at Four Seasons Resort & Residences Whistler. As a key member of our front office team, you'll be responsible for welcoming and registering hotel guests, explaining accommodations, and establishing payment methods.

Key Responsibilities:

  • Welcome and register hotel guests in a friendly and efficient manner.
  • Explain accommodations and establish payment methods.
  • Check guests out, assess satisfaction, collect keys, post charges, and present accurate bills for settlement.
  • Maintain a balanced bank, handle foreign currency exchange, and reconcile transactions at each shift's end.
  • Handle all guest interactions with high hospitality and professionalism, accommodating special requests.
  • Resolve guest complaints and assist with inquiries about hotel services, operations, personnel, events, and directions.
  • Utilize various computer systems for check-ins, check-outs, daily reports, and room management.
  • Collaborate harmoniously with co-workers, supervisors, and colleagues from other hotel areas.

Requirements:

  • Completion of secondary school.
  • A minimum of 1 year of front office or related work experience is preferred.
  • Previous experience with Opera PMS preferred.
  • Ability to quickly and positively establish rapport.
  • Strong command of the English language, both written and oral.
  • Excellent commitment to service and teamwork.
  • Great attention to detail and the ability to work in a fast-paced environment.

What We Offer:

  • Access to affordable shared staff accommodation.
  • Employee theme recognition days and events.
  • Complimentary meal per shift in our employee dining room.
  • Paid time off; vacation days and additional floating holidays per year.
  • Excellent training and development program.

Schedule & Hours:

We're open 24/7, 365 days a year, so we expect our Front Desk Agents to be flexible in working mornings, evenings, weekends, overnights, and holidays.

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