Marketplace Operations Coordinator

1 week ago

Richmond Hill, Ontario, Canada Second Bind Full time
Job Description

Company Overview

Second Bind is a pioneering investment management company dedicated to empowering sustainable businesses to thrive. Our mission is to provide strategic investments, advertising support, and HR assistance to promote growth and success in environmentally conscious companies.

Job Summary

We are seeking a highly motivated and detail-oriented Marketplace Operations Coordinator to join our team. As a key member of our operations team, you will play a crucial role in managing and optimizing our online marketplace platforms.

Key Responsibilities

  • Marketplace Management: Assist in the daily management of our marketplace listings on platforms such as Amazon and other relevant sites. Ensure product listings are accurate, up-to-date, and optimized for search.
  • Data Analysis: Monitor and analyze marketplace performance metrics, including sales data, traffic, and customer feedback. Generate reports and provide insights to improve performance.
  • Content Creation: Collaborate with the marketing team to create and update product descriptions, images, and other content to enhance product listings and attract customers.
  • Customer Service: Assist in addressing customer inquiries, managing reviews, and handling returns or issues related to marketplace transactions.
  • Market Research: Research market trends, competitor activities, and consumer preferences to support the development of marketplace strategies.
  • Project Coordination: Support the coordination of special projects and promotional campaigns, including the setup and execution of sales events, product launches, and seasonal promotions.
  • Administrative Tasks: Perform administrative tasks, such as maintaining internal documentation, SOP and email template creation, Account management & Escalation, Order management, tracking inventory levels, and updating marketplace schedules.

Requirements

  • Currently pursuing a degree in Marketing, Business Administration, E-commerce, or a related field, or recent graduate with relevant coursework.
  • Strong analytical skills, attention to detail, and proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). Familiarity with marketplace platforms (e.g., Amazon Seller Central, eBay Seller Hub) is a plus.
  • Excellent verbal and written communication skills. Ability to work effectively both independently and as part of a team.
  • Strong organizational and time-management skills, with the ability to handle multiple tasks and prioritize effectively.
  • Basic understanding of digital marketing principles and e-commerce operations. Experience with data analysis tools or content management systems is a plus.
  • Willingness to learn and adapt in a fast-paced, evolving environment.

What We Offer

  • Gain practical experience in e-commerce, digital marketing, and marketplace management.
  • Receive guidance and mentorship from our subject matter expert.
  • Build connections and expand your professional network within the company and the broader industry.

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