IT Support Analyst

1 week ago


Richmond, British Columbia, Canada Go Auto Full time

At Go Auto, we are seeking a highly skilled IT Support Analyst to join our team. With a passion for delivering exceptional customer service and resolving technical issues, you will be the face of our company in this role.

Job Summary

We are looking for an IT Support Analyst who is knowledgeable about Active Directory, Office 365, and networking principles. Your excellent communication skills, strong organizational abilities, and self-motivated drive will enable you to thrive in this fast-paced environment.

Responsibilities
  • Provide top-notch support to customers via phone, email, or in-person, ensuring prompt resolution of technical issues.
  • Mentor and train junior analysts to develop their skills and knowledge.
  • Deploy and maintain hardware and software equipment, including PCs, monitors, printers, and other IT assets.
  • Collaborate with inventory coordinators to update records and manage equipment inventory.
Requirements
  • Minimum 2 years' experience in a Service Desk/Help Desk/Desk Side Environment.
  • Familiarity with CDK Global or the Automotive Retail Industry is desirable.
  • Experience working with Active Directory, Office 365, Windows, and networking fundamentals is essential.
What We Offer
  • A comprehensive health care package, dental coverage (80%-100%), and health spending accounts.
  • Flexible work hours, requiring 8 hours within core business hours (7 am-6 pm MDT).
  • Participation in an after-hours on-call rotation.
  • A driver's license is required for this position.

We offer a competitive salary of $62,000 per year, commensurate with experience. If you are a motivated and detail-oriented individual with a passion for technology and customer satisfaction, apply today



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