IT Support Specialist for Auto Industry
23 hours ago
Go Auto is a leading auto dealership group in Canada, seeking an experienced IT Support Specialist to join their team. The successful candidate will have the opportunity to work with cutting-edge technology and contribute to the growth and success of the company.
Salary
The estimated salary for this position is $60,000 - $80,000 per year, based on industry standards and location. This figure includes comprehensive benefits, including health care, dental, and health spending accounts.
Job Description
This highly skilled Service Desk Analyst will provide top-notch support to customers experiencing issues with Go Auto managed services. Key responsibilities include:
- Entering quality information into tickets and capturing data accurately
- Contribution to self-help knowledge bases and documentation
- Mentoring and cross-training other service desk analysts
- Growing knowledge of current corporate products to resolve tickets efficiently
- Responsible for hardware deployment and onsite support
Required Skills and Qualifications
To succeed in this role, candidates should possess the following skills and qualifications:
- Excellent telephone manner and ability to handle challenging situations calmly
- Understanding of Active Directory, including account creation, group policy, and group management
- Ability to create and manage email accounts in Office 365
- Basic networking principles, including network troubleshooting and use of tools like PING, NSLOOKUP, and NETSTAT
- Strong team player with excellent communication, organizational, and self-motivation skills
Benefits
The successful candidate will enjoy a range of benefits, including:
- Comprehensive health care coverage
- Dental coverage (80% - 100%)
- Health spending accounts
Others
This role requires flexibility, with core business hours from 7 am to 6 pm MDT, and part-time participation in an after-hours on-call rotation.
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