IT Support Specialist

4 days ago


Richmond, British Columbia, Canada Go Auto Full time
Full-Time IT Support Specialist Job in Calgary, Alberta

We are seeking a highly skilled and motivated IT Support Specialist to join our team at Go Auto, one of Canada's largest auto dealership groups.

About the Role:

This is a full-time opportunity with flexible hours, where you will be working 8 hours within our core business hours of 7 am to 6 pm MDT. You will also be part of an after-hours on-call rotation.

Responsibilities:
  • Provide exceptional support to customers experiencing issues with installation, configuration, operation, and management of Go Auto managed services.
  • Enter quality information into tickets and capture relevant data accurately.
  • Contribute to self-help knowledge bases and documents typical requests, incidents, resolutions, and work-around procedures.
  • Mentor, support, and cross-train other service desk and desk-side analysts.
  • Grow deeper knowledge of current corporate products, increasing ability to resolve tickets on first contact.
  • Responsible for hardware deployment and onsite support, including PCs, monitors, printers, and other IT equipment.
Requirements:
  • At least 2 years' experience in a Service Desk/Help Desk/Desk-Side Environment.
  • Excellent telephone manner, strong communication skills, excellent organizational skills, self-motivated/drive, and flexibility.
  • Desirable to have previous experience working with CDK Global or in the Automotive Retail Industry.
  • Desirable to have experience working with Active Directory, Office 365, Windows, and a good understanding of networks.
What We Offer:
  • A comprehensive health care plan.
  • Dental (80%-100%) and health spending accounts.
  • A competitive salary of $55,000-$65,000 per year, depending on experience.


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