Front Desk Operations Coordinator

3 weeks ago


Niagara Falls, Ontario, Canada Marriott International Full time

About Us

Our hotel, owned and operated by an independent franchisee, Canadian Niagara Hotels, Inc., is a member of Marriott International. As a leader in hospitality, we are dedicated to providing exceptional experiences for our guests.

Compensation

We offer a competitive salary of $**65,000 - $75,000 per year**, depending on experience, as well as a range of benefits to support your overall well-being.

Job Summary

The Front Desk Operations Coordinator plays a key role in ensuring seamless guest check-ins and check-outs. This position requires excellent communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Key Responsibilities

  • Welcome and greet guests, responding to their needs and requests in a professional and courteous manner.
  • Manage room assignments, key cards, and other front desk operations with precision and accuracy.
  • Collaborate with housekeeping and other departments to ensure efficient service delivery.
  • Maintain confidentiality and handle sensitive guest information with discretion.

Requirements

  • High school diploma or equivalent required; post-secondary education in a related field preferred.
  • 1-2 years of experience in a customer-facing role, preferably in hospitality or a similar industry.
  • Excellent communication, problem-solving, and teamwork skills.
  • Able to work varied shifts, including evenings, weekends, and holidays.

Benefits

We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

Why Work with Us?

At Marriott International, we value our employees and strive to create a positive work environment that promotes growth, development, and success. Join our team and be part of a global organization that prides itself on delivering exceptional hospitality experiences.


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