Front Desk and Guest Services Director
3 days ago
A world-class opportunity has emerged for a seasoned hospitality leader to spearhead the Front Office team at the Sheraton Fallsview Hotel, Niagara's premier resort. This esteemed establishment boasts 670 guest rooms, a state-of-the-art conference center, and an award-winning spa.
Key Responsibilities:- Team Leadership: Oversee the management of Front Office supervisors and agents, ensuring seamless operations and exceptional guest experiences.
- Guest Satisfaction: Foster an environment where guest satisfaction levels are consistently met and exceeded through effective training, coaching, and conflict resolution.
- Performance Metrics: Analyze and improve Marriott's guest experience metrics, driving positive scores and growth in underperforming areas.
- Departmental Results: Achieve set objectives, performance standards, and quality benchmarks established by the company.
- Collaboration: Work closely with the Revenue team to meet occupancy and ADR goals and partner with Conference Services to deliver flawless events.
- Experience: 2+ years in a Guest Service Management role at a 4 Diamond/5 Star Hotel.
- Credentials: College or University degree in Hospitality/Tourism or a related field (preferred).
- Skillset:- Proven ability to manage pressure and multiple tasks- Strong leadership and coaching skills- Professional attitude and demeanor
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Front Desk Operations Coordinator
1 day ago
Niagara Falls, Ontario, Canada Marriott International Full timeAbout UsOur hotel, owned and operated by an independent franchisee, Canadian Niagara Hotels, Inc., is a member of Marriott International. As a leader in hospitality, we are dedicated to providing exceptional experiences for our guests.CompensationWe offer a competitive salary of $**65,000 - $75,000 per year**, depending on experience, as well as a range of...
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Front Desk Associate
2 months ago
Niagara Falls, Ontario, Canada beBee Professionals Full time $30,000 - $40,000We are seeking a Front Desk Associate to join our team at beBee Professionals in Niagara Falls, Canada. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing incoming calls, and performing various administrative tasks to ensure seamless office operations.Key Responsibilities:Provide exceptional...
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Front Desk Team Lead Position
2 days ago
Niagara Falls, Ontario, Canada Marriott Full timeCompany OverviewCANADIAN NIAGARA HOTELS GROUP OF COMPANIES is one of Canada's largest and most successful diversified entertainment businesses, with over 2500 talented professionals spread across its various hotels, spas, conference centres, restaurants, craft brewery and distillery, indoor waterpark, city touring, entertainment and specialty retail...
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Exceptional Guest Service Executive
4 weeks ago
Niagara Falls, Ontario, Canada Marriott Full timeWe are seeking an experienced and results-driven Guest Service Manager to join our dynamic team at the Sheraton Fallsview Hotel, Niagara's premier hotel resort. As a key member of our Front Office leadership team, you will be responsible for delivering exceptional guest experiences and driving revenue growth.With over 670-guest rooms, a world-class...
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Executive Hospitality Leader
3 weeks ago
Niagara Falls, Ontario, Canada Marriott Full timeCompany OverviewSheraton Fallsview Hotel, Niagara's premiere hotel resort, is a world-class destination featuring 670 guest rooms, a conference centre, and numerous dining options. We are home to renowned brands such as Marriott, Sheraton, and IHG.Career OpportunitiesWe offer a dynamic environment with career development opportunities for aspiring executives...
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Niagara Falls, Ontario, Canada Marriott Full timeCompany OverviewThe Sheraton Fallsview Hotel, Niagara's premiere hotel resort, offers a world-class Conference Centre, Ontario's top-rated Spa, and numerous destination dining options. Our company is home to renowned brands like Marriott, Sheraton, IHG, Morton's, Milestones, Hard Rock Café, Rainforest Café, Hershey, and Starbucks.Job DescriptionWe are...
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Customer Service Experience Director
4 weeks ago
Niagara Falls, Ontario, Canada Marriott Full timeUnlock Your Potential as a Guest Service ManagerA challenging opportunity has arisen for an accomplished Guest Service Manager to join the Sheraton Fallsview Hotel team. As a key member of our management staff, you will be responsible for leading the Front Office team and driving guest satisfaction levels.The ideal candidate will have at least 2 years of...
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Sales and Customer Service Director
2 months ago
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Front Office Coordinator
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Life Enrichment Specialist
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Niagara Falls, Ontario, Canada University of Niagara Falls Canada Full time**About Us**University of Niagara Falls Canada (UNF) is committed to providing exceptional student experiences through innovative programs and services. We are seeking a highly skilled Life Enrichment Specialist to join our Student Success Office.**Key Responsibilities:**Designing and implementing programs that foster engagement and community building among...
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Senior Operations Director
3 weeks ago
Niagara Falls, Ontario, Canada Cogir Senior Living Canada Full timeCogir Senior Living Canada is a leader in senior living management, offering a range of services including independent living, assisted living, and memory care. As a Regional Director of Operations, you will be responsible for overseeing the day-to-day operations of our retirement residences in the southwest region of Ontario.Key Responsibilities:Strategic...
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Sales Operations Director
2 months ago
Niagara Falls, Ontario, Canada beBee Professionals Full time $45,000 - $65,000beBee Professionals in Niagara Falls is seeking an experienced Sales Operations Director to lead our sales team and drive the performance of our retail store. You will be responsible for overseeing daily sales operations, training staff, and ensuring excellent customer service.Key Responsibilities:Develop and implement sales strategies to drive store...
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Niagara Falls, Ontario, Canada FALLS LODGE AND SUITES Full timeJob Title: Hotel Operations Manager Position at Falls Lodge and SuitesAbout Us: At Falls Lodge and Suites, we are committed to providing exceptional guest experiences in a welcoming environment. As an integral part of our team, the successful candidate will play a crucial role in ensuring seamless daily operations.Estimated Salary: $65,000 - $75,000 per...
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Director of Global Event Management
4 weeks ago
Niagara Falls, Ontario, Canada Executive Coach Global - Career Compass Canada Full timeAbout the RoleThe Niagara Falls Convention Centre (NFCC) is seeking an experienced Director of Global Event Management to lead the organization's strategic vision and oversee all aspects of operations, sales, and marketing.This senior leader will set the tone for NFCC's continued success as a premier event destination, collaborating with the Board of...
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Hotel Operations Director
3 weeks ago
Niagara Falls, Ontario, Canada Helias Enterprises Limited Full timeCompany Overview:Helias Enterprises Limited is a leading provider of hospitality services, offering unparalleled experiences to our guests. As a key member of our team, you will play a vital role in shaping the future of our organization. Salary: The estimated salary for this position is £60,000 - £80,000 per annum, depending on experience. Job...
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Event Director
4 weeks ago
Niagara Falls, Ontario, Canada Executive Coach Global - Career Compass Canada Full timeCompany Overview:The Niagara Falls Convention Centre (NFCC) is a premier event destination in the heart of the vibrant Niagara Fallsview Entertainment District. With 300,000 sq. ft. of convention space, we host international, national, and regional conventions, trade shows, and high-profile corporate events that contribute significantly to the Niagara...
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Regional Director of Operations
1 month ago
Niagara Falls, Ontario, Canada Cogir Senior Living Canada Full timeCogir Senior Living Canada is a leading provider of senior living options in Canada, offering independent living, assisted living, and memory care services across the country. We are currently seeking a highly skilled Regional Director of Operations to join our team in the southwest region of Ontario.Estimated Salary: $120,000 - $180,000 per year, depending...
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Senior Operations Director
2 weeks ago
Niagara Falls, Ontario, Canada Cogir Senior Living Canada Full timeCareer OverviewCogir Senior Living Canada, a leader in senior living management, offers a range of services including independent living, assisted living, and memory care. As a Regional Director of Operations, you will be responsible for overseeing the day-to-day operations of our retirement residences in the southwest region of Ontario.
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Strategic Director of Community Development
5 days ago
Niagara Falls, Ontario, Canada AFP Golden Horseshoe Chapter Full timeA challenging opportunity has arisen for a Strategic Director of Community Development to lead our efforts in addressing food insecurity and homelessness prevention in the Niagara Falls community. The AFP Golden Horseshoe Chapter seeks an experienced leader who can develop strategic plans, oversee operations, and foster collaborative partnerships to advance...
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Niagara Falls, Ontario, Canada Cogir Senior Living Canada Full timeRegional Director of Operations - Cogir Senior Living CanadaWe are seeking an experienced Regional Director of Operations to join our team in the Southwest region of Ontario. The successful candidate will be responsible for overseeing the operations of multiple retirement residences, ensuring exceptional resident care and excellent business...