Front Desk Team Lead Position

3 days ago


Niagara Falls, Ontario, Canada Marriott Full time

Company Overview

CANADIAN NIAGARA HOTELS GROUP OF COMPANIES is one of Canada's largest and most successful diversified entertainment businesses, with over 2500 talented professionals spread across its various hotels, spas, conference centres, restaurants, craft brewery and distillery, indoor waterpark, city touring, entertainment and specialty retail businesses.

We are home to world-class brands including Marriott, Sheraton, IHG, Morton's, Milestones, Hard Rock Café, Rainforest Café, Hershey and Starbucks.

About the Role

This fantastic opportunity has arisen for an experienced Guest Service Manager to be part of the Sheraton Fallsview Hotel, Niagara's premiere hotel resort featuring 670-Guest rooms, a world-class Conference Centre, Ontario's top-rated Spa and numerous destination dining options.

The ideal candidate will be an aspiring executive-level hospitality leader seeking to develop within the many opportunities available in our growing and dynamic company.

Job Responsibilities

  • Manage the Front Office team including Supervisors and Guest Service Agents.
  • Ensure guest satisfaction levels are always met and exceeded by training and coaching the front line associates to reach their fullest potential while resolving guest complaints in a professional manner.
  • Reviewing Marriott Guest Experience Metrics while constantly finding ways to maintain positive scores, while improving in areas that require it.
  • Ensure departmental results are achieved in accordance with objectives, performance, and quality standards established by the company.
  • Work closely with the Revenue team to properly meet occupancy and ADR goals.
  • Work closely with the Conference Services department to ensure a seamless experience for our conference guests.
  • Assist with administrative support as necessary.
  • Other duties as assigned.

Requirements

  • 2 Years in Guest Service Management role at a 4 Diamond/5 Star Hotel.
  • College/University Degree in Hospitality/Tourism or related program is preferred.

Salary and Benefits

The estimated annual salary for this position is $60,000-$80,000 CAD, based on industry standards and location. The Canadian Niagara Hotels Group of Companies offers competitive benefits packages, including comprehensive health insurance, retirement savings plans, and paid time off.

Award-Winning Company Culture

We pride ourselves on fostering a collaborative and inclusive work environment where diversity, equity, and inclusion thrive. Our team members enjoy opportunities for growth and development, community involvement, and career advancement.


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