Front Desk Associate
2 weeks ago
Front Desk Associate
About the Job:Athabasca Motor Hotel 1972 Ltd. is looking for a Front Desk Associate to join our team. The ideal candidate will be responsible for providing exceptional customer service to our guests.
Responsibilities:- Register arriving guests and assign rooms
- Resolve complaints and claims
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Exchange foreign currency
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
- Provide customer service
- Secondary (high) school graduation certificate
- Attention to detail
- Fast-paced environment
- Standing for extended periods
- Work under pressure
- Dental plan
- Disability benefits
- Health care plan
- Vision care benefits
- Free parking available
- On-site amenities
- On-site housing options
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