Hotel Guest Services Associate

3 weeks ago


Jasper, Canada Pursuit Collection Full time
Job Title

Hotel Guest Services Associate

Pursuit Collection is seeking a professional and courteous Hotel Guest Services Associate to join our team at the Crimson Hotel.

Job Summary

This role is responsible for providing exceptional guest service, ensuring a smooth and enjoyable stay for our guests.

Key Responsibilities:
  • Provide warm and welcoming service to guests, responding to their needs and resolving any issues that may arise.
  • Process telephone calls, register arriving guests, and assign rooms.
  • Process guests' departures, calculate charges, and receive payment.
  • Take, cancel, and change room reservations.
  • Resolve minor guest complaints and refer major complaints to the Hotel Manager or Front Desk Supervisor as required.
  • Balance cash and complete balance sheets, cash reports, and related forms.
  • Provide information on hotel facilities and services, and local points of interest.
Requirements:
  • Prior experience in guest facing or receptionist roles is an asset.
  • Neat and clean in appearance and work habits.
  • Pleasing, outgoing personality.
  • Knowledge of languages is considered an asset.
  • Ability to accept direction.
  • Solid understanding of guest service principles.
  • Good communication skills.
  • Knowledge of computers, with training provided.
  • Typing skills are an asset.
Work Environment

The Hotel Guest Services Associate will work in a dynamic, culturally diverse team environment, with opportunities for professional growth and development.

Pursuit Collection is an Equal Opportunity Employer committed to diversity in the workplace.



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