Hotel Guest Services Associate
3 weeks ago
Hotel Guest Services Associate
Pursuit Collection is seeking a professional and courteous Hotel Guest Services Associate to join our team at the Crimson Hotel.
Job SummaryThis role is responsible for providing exceptional guest service, ensuring a smooth and enjoyable stay for our guests.
Key Responsibilities:- Provide warm and welcoming service to guests, responding to their needs and resolving any issues that may arise.
- Process telephone calls, register arriving guests, and assign rooms.
- Process guests' departures, calculate charges, and receive payment.
- Take, cancel, and change room reservations.
- Resolve minor guest complaints and refer major complaints to the Hotel Manager or Front Desk Supervisor as required.
- Balance cash and complete balance sheets, cash reports, and related forms.
- Provide information on hotel facilities and services, and local points of interest.
- Prior experience in guest facing or receptionist roles is an asset.
- Neat and clean in appearance and work habits.
- Pleasing, outgoing personality.
- Knowledge of languages is considered an asset.
- Ability to accept direction.
- Solid understanding of guest service principles.
- Good communication skills.
- Knowledge of computers, with training provided.
- Typing skills are an asset.
The Hotel Guest Services Associate will work in a dynamic, culturally diverse team environment, with opportunities for professional growth and development.
Pursuit Collection is an Equal Opportunity Employer committed to diversity in the workplace.
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