Front Desk Agent

8 months ago

Jasper, Canada Vantage Hotels Full time

**If you love to be in the Rocky Mountains, enjoy the skiing, opportunities for outdoor exploration and want to share your excitement with guests, this might be the fit or you**

**Our Values**:
**Love it** - Exemplify a culture of caring by showing sincere kindness and compassion to all people.

**Own it** - Take responsibility for your actions, knowing the impact that they have on the company, guests and peers.

**Share it** - Share your experiences with guests and team members, fostering unity and connection.

**Solve it**:

- Take an active role in problem-solving, employing innovation and collaboration to solve challenges.

**Laugh**. Find joy and fun in everyday moments, encouraging a positive and enjoyable environment.

**Job Summary**:You will represent the hotel to the guest throughout all stages of their stay by working with all hotel personnel to ensure every guest experience superior customer care. Your attention to detail, strong communication skills, and ability to handle various guest inquiries and requests will contribute to the overall positive guest experience.

**Responsibilities**:
**Guest Check In and Check out**
- Greet guests warmly upon their arrival and ensure a smooth and efficient check-in process
- Knows room locations, types of rooms available, and room rates.
- Process guest check-outs accurately, making sure all charges are correct, and provide assistance as needed.

**Reservations**
- Takes same day reservations, future reservations and cancellations through phone, in person and online.
- Maintains an inventory of vacancies, reservations and room assignments
- Ensure accuracy of guest information, preferences, and special requests in the reservation system

**Guest Services/Promotions**
- Uses persuasive selling techniques to sell rooms and to promote other amenities and services of the hotel.
- Maintains customers’ privacy.
- Maintains a high level of professional interactions, appearance and demeanour.
- Assist guests with local area information, directions, and recommendations for dining, entertainment, and attractions

**Front Desk Operations/Administration**
- Keep a neat and clean work area
- Communicate key information to relevant departments
- Process guest payments accurately
- Handle guest complaints and ensure appropriate resolution. Escalate as needed

**Collaboration /teamwork**
- Reports any unusual occurrences or requests to the manager or assistant manager.
- Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
- Coordinates guest room maintenance work with the engineering and maintenance division
- Manages and resolves all guest complaints in a professional and courteous manner.

**Security and Safety**
- **Follow all hotel guidelines for safety and security of guests and staff**:

- Monitor the lobby area to maintain a safe and welcoming environment for guests and employees.

**Qualifications**:

- High school diploma or equivalent preferred.
- Previous hotel-related experience preferred.
- Ability to communicate with public, hotel staff, and management in a professional manner.
- Ability to follow proper credit, check cashing, and cash handling policies and procedures.
- Willing to work a flexible schedule, including weekends and holidays.
- A team player willing to help colleagues in other departments when needed
- Reliable and punctual
- Willing and able to live and work in a small community

MRI

  • Front Desk Agent-jasper Townsite

    7 months ago

    Jasper, Canada True North Hostelling Association Full time

    **What makes us different from the rest** Have you ever dreamed of living in the middle of the Canadian Rockies? Well stop dreaming and make that a reality! Here at HI Jasper we can offer you that amazing and singular experience. You can stay with us for a season, and then stay the whole year because there is so much on offer, our wild surroundings will be...

  • Front Desk Agent

    3 days ago

    Jasper, Canada Mobilize Full time

    We are looking for an adventurer to join our diverse and dynamic team! The iFront desk and Night audit role will be the face of the hotel/resort/inn and will set the tone of the guest's experience. It is important that you maintain an upbeat and positive attitude throughout your shift - even through difficult situations. Responsibilities and Duties: -...

  • Front Desk Agent, Pyramid Lake Lodge Jasper

    6 months ago

    Jasper, Canada Pursuit Collection Full time

    Compensation: The starting wage for this position is $17/hr. What will be your daily pursuit?: This position requires relocation to **Jasper, Alberta**. Providing our guests with a clean, safe, and welcoming environment to rest and recharge after their adventures. What perks can you expect?: - Work in a dynamic, culturally diverse team from around the...

  • Front Desk Agent

    6 months ago

    Jasper, Canada Miette Mountain Cabins Full time

    Education: No degree, certificate or diploma - Experience: Will train **Work setting**: - Hotel, motel, resort **Tasks**: - Register arriving guests and assign rooms - Take, cancel and change room reservations - Provide information on hotel facilities and services - Provide general information about points of interest in the area - Investigate and resolve...

  • Reservation Agent

    6 months ago

    Jasper, Canada Accor Full time

    Company Description Fairmont Jasper Park Lodge is seeking passionate and adventurous individuals to join our incredible team here in the Canadian Rocky Mountains. Our hotel offers a wide variety of jobs in over thirty departments and is sure to have something that sparks your interest. We pride ourselves on the work/play lifestyle that working in Jasper...

  • Royal Services Agent

    6 months ago

    Jasper, Canada Accor Full time

    Company Description Fairmont Jasper Park Lodge is seeking passionate and adventurous individuals to join our incredible team here in the Canadian Rocky Mountains. Our hotel offers a wide variety of jobs in over thirty departments and is sure to have something that sparks your interest. We pride ourselves on the work/play lifestyle that working in Jasper...

  • Hotel Operations Manager

    2 weeks ago

    Jasper, Canada Athabasca Hotel Full time

    We are seeking an experienced Assistant Hotel Director to join our team at Athabasca Hotel. This is a permanent position offering a competitive salary.About the JobThe successful candidate will be responsible for supervising staff, performing front desk duties, preparing budgets, and overseeing maintenance activities. They will also ensure that all policies...

  • Clerk, Front Desk

    7 months ago

    Jasper, Canada Athabasca Motor Hotel 1972 Ltd. Full time

    Work Term: Permanent - Work Language: English - Hours: 30 hours per week - Education: Secondary (high) school graduation certificate - Experience: Experience an asset **Work setting**: - Staff accommodation available - Hotel, motel, resort - Rural area - Willing to relocate **Tasks**: - Register arriving guests and assign rooms - Process group arrivals and...

  • clerk, front desk

    4 months ago

    Jasper, Canada Athabasca Motor Hotel 1972 Ltd. Full time

    Work Term: PermanentWork Language: EnglishHours: 30 hours per weekEducation: Secondary (high) school graduation certificateExperience: Experience an assetWork settingStaff accommodation availableHotel, motel, resortRural areaWilling to relocateTasksRegister arriving guests and assign roomsResolve complaints and claims Process group arrivals and...

  • Clerk, Front Desk

    6 months ago

    Jasper, Canada Athabasca Motor Hotel 1972 Ltd. Full time

    Work Term: Permanent - Work Language: English - Hours: 30 hours per week - Education: Secondary (high) school graduation certificate - Experience: Experience an asset **Work setting**: - Staff accommodation available - Hotel, motel, resort - Rural area - Willing to relocate **Tasks**: - Register arriving guests and assign rooms - Process group arrivals and...

  • Hotel Assistant Manager

    7 months ago

    Jasper, Canada Athabasca Motor Hotel 1972 Ltd. Full time

    Work Term: Permanent - Work Language: English - Hours: 40 hours per week - Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 1 year to less than 2 years - or equivalent experience **Work site environment**: - Non-smoking - Air conditioned **Work setting**: - Staff accommodation...

  • Hotel Manager, Forest Park Hotel

    7 months ago

    Jasper, Canada Banff Jasper Collection by Pursuit Full time

    What will be your daily pursuit?: Leading a culture of consistently improving guest service, employee engagement, and financial results at Forest Park Hotel! What perks can you expect?: - Work in a dynamic, culturally diverse team from around the globe - Work experience in an iconic, unforgettable, and inspiring location - Free access to Pursuit...

  • Resort Services Supervisor, Pyramid Lake Resort

    3 hours ago

    Jasper, Canada Banff Jasper Collection by Pursuit Full time

    What will be your daily pursuit?: Lead our Resort Services team as we enthusiastically provide memorable on the water experiences, enhanced resort programming and a warm welcome upon arrival! What perks can you expect?: - Work in a dynamic, culturally diverse team from around the globe - Work experience in an iconic, unforgettable, and inspiring location -...

  • Luxury Hotel Operations Manager

    4 weeks ago

    Jasper, Canada Athabasca Hotel Full time

    Job SummaryAthabasca Hotel seeks an experienced Luxury Hotel Operations Manager to oversee the daily operations of our hotel. This is a permanent position offering a competitive salary and comprehensive benefits package.About UsAthabasca Hotel is a leading hospitality provider in rural Canada, renowned for its exceptional service and luxurious...

  • Houseman/ Porter

    6 months ago

    Jasper, Canada Decore Hotels Full time

    Decore Hotels is a small family-owned business with two locations in Jasper. We make it our mission to bring joy to our guests by providing clean and well-maintained hotel rooms and exceptional friendly service in the heart of the outstanding Jasper National Park. If you are passionate about the outdoors and like the sound of spending your days off...

  • Bell Person Captain

    6 months ago

    Jasper, Canada AccorHotel Full time

    **Company Description** Fairmont Jasper Park Lodge is seeking passionate and adventurous individuals to join our incredible team here in the Canadian Rocky Mountains. Our hotel offers a wide variety of jobs in over thirty departments and is sure to have something that sparks your interest. We pride ourselves on the work/play lifestyle that working in Jasper...

  • hotel assistant manager

    3 months ago

    Jasper, Canada Athabasca Hotel Full time

    Work Term: PermanentWork Language: EnglishHours: 40 hours per weekEducation: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsExperience: 1 year to less than 2 yearsHotel, motel, and restaurant management or equivalent experienceWork site environmentNon-smokingAir conditionedWork settingStaff accommodation...

  • Sales & Events Coordinator

    2 hours ago

    Jasper, Canada Lake Louise Inn Full time

    **THE PROPERTY** Lake Louise Inn is a full-service hotel with 247 guest rooms and suites surrounded by soaring pines and sweeping mountain views, nestled among the snowy peaks of Banff National Park and is part of a UNESCO World Heritage Site. Lake Louise Inn is dedicated to ensuring each position in the company is treated equally and with the utmost...