Front Desk Agent

7 months ago

Jasper, Canada Vantage Hotels Full time

**If you love to be in the Rocky Mountains, enjoy the skiing, opportunities for outdoor exploration and want to share your excitement with guests, this might be the fit or you**

**Our Values**:
**Love it** - Exemplify a culture of caring by showing sincere kindness and compassion to all people.

**Own it** - Take responsibility for your actions, knowing the impact that they have on the company, guests and peers.

**Share it** - Share your experiences with guests and team members, fostering unity and connection.

**Solve it**:

- Take an active role in problem-solving, employing innovation and collaboration to solve challenges.

**Laugh**. Find joy and fun in everyday moments, encouraging a positive and enjoyable environment.

**Job Summary**:You will represent the hotel to the guest throughout all stages of their stay by working with all hotel personnel to ensure every guest experience superior customer care. Your attention to detail, strong communication skills, and ability to handle various guest inquiries and requests will contribute to the overall positive guest experience.

**Responsibilities**:
**Guest Check In and Check out**
- Greet guests warmly upon their arrival and ensure a smooth and efficient check-in process
- Knows room locations, types of rooms available, and room rates.
- Process guest check-outs accurately, making sure all charges are correct, and provide assistance as needed.

**Reservations**
- Takes same day reservations, future reservations and cancellations through phone, in person and online.
- Maintains an inventory of vacancies, reservations and room assignments
- Ensure accuracy of guest information, preferences, and special requests in the reservation system

**Guest Services/Promotions**
- Uses persuasive selling techniques to sell rooms and to promote other amenities and services of the hotel.
- Maintains customers’ privacy.
- Maintains a high level of professional interactions, appearance and demeanour.
- Assist guests with local area information, directions, and recommendations for dining, entertainment, and attractions

**Front Desk Operations/Administration**
- Keep a neat and clean work area
- Communicate key information to relevant departments
- Process guest payments accurately
- Handle guest complaints and ensure appropriate resolution. Escalate as needed

**Collaboration /teamwork**
- Reports any unusual occurrences or requests to the manager or assistant manager.
- Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
- Coordinates guest room maintenance work with the engineering and maintenance division
- Manages and resolves all guest complaints in a professional and courteous manner.

**Security and Safety**
- **Follow all hotel guidelines for safety and security of guests and staff**:

- Monitor the lobby area to maintain a safe and welcoming environment for guests and employees.

**Qualifications**:

- High school diploma or equivalent preferred.
- Previous hotel-related experience preferred.
- Ability to communicate with public, hotel staff, and management in a professional manner.
- Ability to follow proper credit, check cashing, and cash handling policies and procedures.
- Willing to work a flexible schedule, including weekends and holidays.
- A team player willing to help colleagues in other departments when needed
- Reliable and punctual
- Willing and able to live and work in a small community

MRI

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