Senior Front Office Operations Manager

2 days ago

Jasper, Canada Accor Full time

Job Description:

We are seeking a highly skilled and experienced Senior Front Office Operations Manager to join our team at Fairmont Jasper Park Lodge. As a key member of our Front Office department, you will be responsible for leading and managing the day-to-day operations of the Front Desk, Concierge, and Guest Services teams.

Key Responsibilities:

  • Lead and manage the Front Office team to deliver exceptional guest service and maintain high standards of productivity and efficiency
  • Develop and implement strategies to improve guest satisfaction, loyalty, and retention
  • Collaborate with other departments to ensure seamless service delivery and achieve business objectives
  • Monitor and analyze Front Office performance metrics to identify areas for improvement and implement corrective actions
  • Train, coach, and develop Front Office colleagues to enhance their skills and knowledge
  • Ensure compliance with Fairmont Standards, hotel policies, and procedures
  • Manage and maintain accurate records and reports related to Front Office operations

Requirements:

  • Previous leadership experience in a luxury hotel or resort setting
  • Excellent knowledge of Front Office operations, hotel procedures, and industry standards
  • Strong communication, interpersonal, and problem-solving skills
  • Ability to work effectively in a fast-paced environment and adapt to changing priorities
  • University degree in a related field or equivalent experience
  • Valid Full Canadian Driver's License

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Subsidized staff accommodation and meals
  • Access to Accor's Employee Travel Program
  • Comprehensive Wellness Platform and Employee Assistance Program

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