Front Desk Agent

1 month ago


Jasper, Canada Pursuit Collection Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Crimson Hotel. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.

Key Responsibilities
  • Process telephone calls and respond to guest inquiries in a timely and professional manner
  • Register arriving guests, assign rooms, and process departures
  • Provide information on hotel facilities and services, as well as local points of interest
  • Resolve minor guest complaints and refer major issues to the Hotel Manager or Front Desk Supervisor
  • Balance cash and complete balance sheets, cash reports, and related forms
Requirements
  • Previous guest-facing or receptionist experience is an asset
  • Neat and clean in appearance and work habits
  • Pleasing, outgoing personality
  • Knowledge of languages is considered an asset
  • Ability to accept direction and work within a team
Work Environment

As a Front Desk Agent at the Crimson Hotel, you will work in a dynamic and culturally diverse team environment. You will have the opportunity to work in an iconic and unforgettable location, surrounded by beautiful scenery and wildlife. You will also participate in team events and have access to Pursuit's attractions and services.

This is a great opportunity to join a team that values diversity, inclusivity, and customer satisfaction. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.



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