Assistant Front Office Manager

2 weeks ago

Jasper, Canada Accor Full time

Job Summary:

As an Assistant Front Office Manager at Fairmont Jasper Park Lodge, you will play a key role in delivering exceptional guest service and leading a team of Front Office colleagues. This is an exciting opportunity to join a luxury hotel in the heart of the Canadian Rocky Mountains and contribute to the success of our team.

Key Responsibilities:

  • Provide day-to-day operational and managerial support for the Front Desk, Concierge, and Guest Services teams.
  • Assist the Front Office Manager and Director of Front Office in all aspects of the department.
  • Ensure proper staffing and scheduling of Front Office colleagues in accordance with productivity guidelines.
  • Communicate through pre-shift logs, emails, and departmental meetings, all pertinent information for the respective shifts and areas of operation.
  • Train, inspire, develop, and recognize Front Office division colleagues.
  • Act as a liaison for all departments within the hotel.
  • Follow all safety policies, including emergency procedures and vehicle policies.
  • Support Company and Hotel policies and procedures, including promoting and participating in Employee Engagement Survey (EES), Fairmont Standards, and Voice of the Guest (VOG) initiatives.

Requirements:

  • Previous leadership experience at a luxury setting is an asset.
  • Excellent knowledge of Front Office and Hotel procedures is required.
  • General knowledge of key departments, including Housekeeping and Maintenance, is an asset.
  • Previous Opera PMS experience is required.
  • Computer literacy in Microsoft Windows applications is required.
  • University/College degree in a related discipline is an asset.
  • Ability to work flexible days and hours.
  • Must possess a professional presentation.
  • Must possess strong interpersonal and problem-solving abilities.
  • Must be highly responsible and reliable.
  • Ability to work well under pressure in a fast-paced environment.
  • Ability to work cohesively with fellow colleagues as part of a team.
  • Ability to focus attention on guest needs, remaining calm and courteous at all times.
  • Must have a valid Full Canadian Driver's License.

About Accor:

Accor is a worldwide leader in the hospitality industry, with a commitment to diversity, equity, and inclusion. We pride ourselves on being an equal opportunity employer, fostering an open and inclusive culture that welcomes everyone, empowers all colleagues, and cultivates individual and collective innovation and performance.

Why work for Accor?

We welcome you as you are and offer a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

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