Front Desk Agent, Pyramid Lake Lodge Jasper

6 months ago

Jasper, Canada Pursuit Collection Full time

Compensation:
The starting wage for this position is $17/hr.

What will be your daily pursuit?:
This position requires relocation to
**Jasper, Alberta**.

Providing our guests with a clean, safe, and welcoming environment to rest and recharge after their adventures.

What perks can you expect?:

- Work in a dynamic, culturally diverse team from around the globe
- Work experience in an iconic, unforgettable, and inspiring location
- Free access to Pursuit attractions for staff and family, send a friend at half the price
- Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
- The chance to work in an inclusive culture and make life-long friends
- Access to subsidized mental health and wellness resources
- Opportunities for career growth or future work at other Pursuit locations
- Access to one of the world’s most beautiful and iconic National Parks

What will you do in this job?:

- Process telephone calls
- Process group arrivals and departures
- Register arriving guests and assign rooms
- Process guests’ departures, calculate charges and receive payment
- Take, cancel, and change room reservations
- Resolve minor guest complaints and refer to Hotel Manager or Front Desk Supervisor as required
- Refer major guest complaints to Hotel Manager or Front Desk Supervisor
- Balance cash and complete balance sheets, cash reports and related forms
- Provide information on hotel facilities and services, and local points of interest
- Arrange services required for guests with special needs
- Provide information regarding room status and special guests to other departments
- Learn the Emergency Response Manual thoroughly
- Learn the Night Audit procedures
- Perform related Front Desk duties as directed by Supervisor

What skills and experience do you need for this job?:

- Previous experience or education an asset
- Neat and clean in appearance and work habits
- Pleasing, outgoing personality
- Knowledge of languages is considered an asset
- Ability to accept direction
- Solid understanding of guest service principles
- Good communication skills
- Knowledge of computers, will train
- Typing skills an asset
- Ability to work within a Team
- To honour our commitment to be “Always Honest” all employees must consent to a criminal record check

What will your work environment be like?:
**Full time, permanent work available**
- Beautiful. You’ll work in iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events - and fun
- Independent. You’ll spend your days in and around National Parks
- Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi
- Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required

This job description describes the role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together - these job duties may change based on the needs of the team and company as a whole.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.

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