Business Development Manager

2 weeks ago

Toronto, Ontario, Canada Venngo Full time

At Venngo, we're a leading provider of premium discount programs that empower organizations to offer their employees, members, or customers exclusive offers from national brands and local favorites. Our goal is to make work better for everyone by delivering innovative solutions and exceptional customer experiences.

About the Role

We're seeking a highly motivated Bilingual Customer Success Manager to join our team. As a key member of our sales team, you will be responsible for driving business growth, launching and nurturing customer accounts, contributing to marketing efforts, and leading client satisfaction initiatives. You will work closely with our clients to understand their needs, identify opportunities for growth, and develop strategies to meet their goals.

Your primary focus will be on building and maintaining strong relationships with 50-75 clients, managing the customer life cycle, and ensuring seamless contract renewals. You will also play a critical role in supporting the planning and execution of marketing campaigns, collaborating with various teams to manage updates, onboard new customers, and represent our offerings at client-hosted or industry events.

Key Responsibilities
  • Drive Business Growth: Communicate with clients via email or phone, address customer service issues, analyze performance metrics, and set entrenchment targets. Educate users on our platform and create ways to support administrators and promote the program among their users.
  • Launch and Nurture Customer Accounts: Work directly with group sales and other CSMs to onboard new customers. Manage day-to-day requests of assigned clients, focusing on meeting client retention goals.
  • Contribute to Marketing Efforts: Play a key role in supporting the planning and execution of marketing campaigns and training collateral. Monitor and review usage and campaign metrics, providing insightful analysis.
  • Lead Client Satisfaction Initiatives: Cultivate trust with your portfolio of partners by maintaining regular communication, assessing client satisfaction, and reviewing account performance. Generate detailed reports and address technical or performance issues.
Requirements

To succeed in this role, you will need:

  • A background in customer success, account management, sales, or marketing.
  • Excellent communication skills, with the ability to adapt your approach to fit any audience.
  • Proficiency in MS Office 365 and Teams.
  • Experience working with project management and documentation management programs such as ASANA, Jira, and Share Point.
  • Strong analytical skills, with the ability to interpret data and identify trends.
What We Offer

We offer a competitive salary range of $85,000 - $115,000 per year, depending on experience. Additionally, you will receive benefits, including an annual learning allowance, paid vacation, and a hybrid work environment. As a valued member of our team, you will have the opportunity to grow your career, refine your relationship and account management skills, and contribute to our mission to make work better for everyone.

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