Client Experience Coordinator

3 weeks ago

Toronto, Ontario, Canada Inspire Direct Marketing Full time

About the Role:

We are seeking a highly organized and detail-oriented Client Experience Coordinator to join our team at Inspire Direct Marketing. As a Client Experience Coordinator, you will be responsible for overseeing campaigns and working closely with internal and client teams to ensure deliverables are met on time and on budget.

Key Responsibilities:

  • Working independently on structured daily and weekly data and reporting processes
  • Ensuring all tasks are completed or addressed on time and internal stakeholders are informed of deliverables
  • Communicating effectively with internal departments and key client contacts on a daily basis
  • Facilitating the planning and execution of ongoing and upcoming campaigns
  • Organizing and updating reporting tools for internal and external status meetings
  • Collaborating with team members to support existing campaigns in tracking issues and providing resolutions
  • Preparing meeting agendas, call notes, trackers, and budgets, and conducting pre-work and research prior to meetings
  • Managing timelines and following up on tasks as needed to ensure deliverables are met
  • Continuously improving processes, tasks, campaigns, communication, and client management experiences
  • Providing thought leadership in ways of improvement, staying up-to-date on relevant product knowledge, consumer, and industry trends

Requirements:

  • Bachelor's Degree or higher
  • Proficiency with Excel, Google Sheets, Slides, and Docs
  • Demonstrated analytical skills and ability to interpret and summarize data into insights
  • Strong organization and time management skills, with ownership
  • Ability to work collaboratively in a team environment and independently
  • Solutions-focused, open mindset, with a passion for troubleshooting and problem-solving
  • Excellent communication skills, with a proven track record of success in managing teams and projects in a fast-paced environment

About Inspire Direct Marketing:

Inspire Direct Marketing is a Canadian fundraising agency dedicated to inspiring fundraising. We are the agency of choice, providing a warm and friendly voice to the largest and most respected charities in Canada. Our team is passionate, engaged, and extremely effective.

We are committed to Employment Equity and Diversity, and we welcome and encourage applications from persons with disabilities. Accommodations are available upon request for candidates who participate in all aspects of the selection process.

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