Seasonal Client Experience Coordinator

3 weeks ago

Toronto, Ontario, Canada Cartier Full time
Job Mission

At Cartier North America, we strive to deliver exceptional client experiences with a unified approach across our network. As a key member of our team, you will play a vital role in supporting the execution of our client experience strategy, identifying opportunities for improvement, and upholding our values and standards.

Key Responsibilities
  • Create personalized client experiences that exceed expectations
  • Deliver exceptional welcome and hospitality services to every client, ensuring seamless and memorable experiences
  • Support front-of-house duties, including appointment management and client assistance
  • Utilize Maison storytelling and heritage to enhance the client experience
  • Assist sales associates with appointment preparation, client entertainment, and product presentation
  • Support commercial and management teams with client development activities, including data entry and report management
  • Provide recommendations and personal services to clients, including directions, restaurant reservations, and entertainment requests
  • Assist with phone duties, including incoming calls and appointment setting
  • Consistently meet and exceed KPIs

Optimize the Boutique Environment
  • Support boutique traffic flow and daily management of the appointment booking tool
  • Assist with merchandising and display maintenance, ensuring proper visual standards and product organization
  • Partner with the Operations Coordinator to manage supply inventory and ensure optimal storage organization
  • Assist with inventory control processes, including daily/weekly/monthly counts and stock movements
  • Participate in daily setup and breakdown of the boutique
  • Assist with organization and tracking of client experience tools

Maison/Industry Knowledge and Compliance
  • Develop fundamental brand knowledge to convey Cartier heritage and values
  • Understand and comply with security and operational procedures
  • Remain current on industry news and local/global competition
  • Strive for operational excellence and uphold standards

Teamwork
  • Uphold Cartier standards with a professional image and demeanor
  • Contribute to a positive and productive boutique environment

Qualifications
  • Associate's or Bachelor's degree preferred
  • Previous experience in luxury retail, service, or hospitality industry is a plus
  • Excellent computer skills and use of technology
  • MS Office experience required; SAP knowledge preferred
  • Additional language skills are a plus

Personal Skills
  • Ability to work retail hours, including weekends, and travel for trainings as needed
  • Excellent analytical, organizational, and interpersonal communication skills
  • Strong understanding of client service needs and priorities
  • Strong attention to detail with the ability to handle multiple tasks simultaneously
  • Collaborative approach with a 'can-do' attitude

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