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Seasonal Client Experience Coordinator
2 months ago
At Cartier, we are committed to delivering exceptional client experiences that exceed our clients' expectations. As a Seasonal Client Experience Coordinator, you will play a vital role in supporting the execution of our client experience strategy and identifying opportunities for improvement in our boutiques.
Key Responsibilities- Create personalized client experiences that showcase our luxury products and services
- Deliver exceptional welcome experiences to every client, ensuring outstanding hospitality throughout their visit
- Support the front podium team in assisting appointments and walk-in clients in a timely fashion
- Utilize Maison storytelling and heritage to enhance the client experience
- Assist sales associates in setting the stage for impactful discovery and pre-appointment browsing
- Support the commercial team with various activities to facilitate seamless client experiences, including appointment preparation, client entertainment, product presentation, and sales finalization
- Assist clients with quick service requests, repair drop-offs, and personalization requests
- Assist the commercial and management teams with client development-related activities, including data entry, report management, and execution of client treatments
- Provide recommendations and personal services of the highest level, including directions, restaurant reservations, and entertainment requests
- Assist with phone duties, supporting incoming calls, message retrieval, and appointment setting
- Consistently reach and aim to exceed all KPIs
- Support the flow of boutique traffic and daily management of the appointment booking tool
- Support the general upkeep and appearance of the sales floor, wrap rooms, and CS areas
- Assist with merchandising and overall display maintenance of the boutique
- Partner with the Operations Coordinator to manage the boutique supply inventory and replenishment needs
- Partner with the Operations Coordinator to ensure proper movement of product in/out of the boutique
- Assist with inventory control processes to ensure a successful annual inventory
- Participate in daily setup and breakdown of the boutique for opening/closing
- Assist with organization and tracking of client experience tools
- Assist with special projects as needed
- Develop fundamental brand knowledge to convey Cartier heritage and values
- Understand and comply with security and operational procedures
- Remain current on all industry news, local/global competition, and connection to community
- Strive for operational excellence related to the boutique environment and upholding standards
- Share and collaborate best practices with the boutique team
- Uphold the Cartier standards with the ability to project an approachable and professional image
- Contribute to a positive and productive boutique environment by leveraging personal and team savoir-faire
- Associate's or Bachelor's degree preferred
- Previous experience in luxury retail, service, or hospitality industry is a plus
- Excellent computer skills and use of technology
- MS Office experience required; SAP knowledge preferred
- Additional language skills are a plus