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Seasonal Client Experience Coordinator

2 months ago


Toronto, Ontario, Canada Cartier Full time
Job Mission

At Cartier, we are committed to delivering exceptional client experiences that exceed our clients' expectations. As a Seasonal Client Experience Coordinator, you will play a vital role in supporting the execution of our client experience strategy and identifying opportunities for improvement in our boutiques.

Key Responsibilities
  • Create personalized client experiences that showcase our luxury products and services
  • Deliver exceptional welcome experiences to every client, ensuring outstanding hospitality throughout their visit
  • Support the front podium team in assisting appointments and walk-in clients in a timely fashion
  • Utilize Maison storytelling and heritage to enhance the client experience
  • Assist sales associates in setting the stage for impactful discovery and pre-appointment browsing
  • Support the commercial team with various activities to facilitate seamless client experiences, including appointment preparation, client entertainment, product presentation, and sales finalization
  • Assist clients with quick service requests, repair drop-offs, and personalization requests
  • Assist the commercial and management teams with client development-related activities, including data entry, report management, and execution of client treatments
  • Provide recommendations and personal services of the highest level, including directions, restaurant reservations, and entertainment requests
  • Assist with phone duties, supporting incoming calls, message retrieval, and appointment setting
  • Consistently reach and aim to exceed all KPIs
Optimize the Boutique Environment
  • Support the flow of boutique traffic and daily management of the appointment booking tool
  • Support the general upkeep and appearance of the sales floor, wrap rooms, and CS areas
  • Assist with merchandising and overall display maintenance of the boutique
  • Partner with the Operations Coordinator to manage the boutique supply inventory and replenishment needs
  • Partner with the Operations Coordinator to ensure proper movement of product in/out of the boutique
  • Assist with inventory control processes to ensure a successful annual inventory
  • Participate in daily setup and breakdown of the boutique for opening/closing
  • Assist with organization and tracking of client experience tools
  • Assist with special projects as needed
Maison/Industry Knowledge and Compliance
  • Develop fundamental brand knowledge to convey Cartier heritage and values
  • Understand and comply with security and operational procedures
  • Remain current on all industry news, local/global competition, and connection to community
  • Strive for operational excellence related to the boutique environment and upholding standards
  • Share and collaborate best practices with the boutique team
Teamwork
  • Uphold the Cartier standards with the ability to project an approachable and professional image
  • Contribute to a positive and productive boutique environment by leveraging personal and team savoir-faire
Qualifications
  • Associate's or Bachelor's degree preferred
  • Previous experience in luxury retail, service, or hospitality industry is a plus
  • Excellent computer skills and use of technology
  • MS Office experience required; SAP knowledge preferred
  • Additional language skills are a plus