Client Experience Coordinator

3 weeks ago

Toronto, Ontario, Canada Inspire Direct Marketing Full time

About the Role

We are seeking a highly organized and detail-oriented Client Experience Coordinator to join our team at Inspire Direct Marketing. As a Client Experience Coordinator, you will play a critical role in helping us deliver world-class fundraising experiences to our clients.

Key Responsibilities

  • Work independently on structured daily and weekly data and reporting processes
  • Ensure all tasks are completed on time and internal stakeholders are informed of deliverable status
  • Collaborate with internal departments and key client contacts on a daily basis
  • Help facilitate the planning and execution of ongoing and upcoming campaigns
  • Organize and update reporting tools to support internal and external status meetings
  • Support existing campaigns by tracking issues and providing resolutions
  • Produce meeting agendas, call notes, trackers, and budgets, and ensure pre-work and research is done prior to meetings
  • Work closely with team members to manage timelines and follow-up on tasks as needed
  • Continuously improve processes, tasks, campaigns, communication, and client management experiences
  • Provide thought leadership on ways to improve, staying up-to-date on relevant product knowledge, consumer, and industry trends

Requirements

  • Strong attention to detail and proficiency with Excel, Google Sheets, Slides, & Docs
  • Demonstrated analytical skills and ability to interpret and summarize data into insights
  • Strong organization and time management skills and ownership
  • Ability to work collaboratively in a team environment and independently
  • Solutions-focused, open mindset, that enjoys troubleshooting and problem-solving

About Inspire Direct Marketing

Inspire Direct Marketing is a Canadian fundraising agency dedicated to inspiring fundraising. We provide a warm and friendly voice to the largest and most respected charities in Canada. Our team is passionate, engaged, and extremely effective.

We are committed to Employment Equity and Diversity. We welcome and encourage applications from persons with disabilities. Accommodations are available upon request for candidates who participate in all aspects of the selection process.

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