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Client Experience Coordinator

1 month ago

Toronto, Ontario, Canada Inspire Direct Marketing Full time

About the Role

We are seeking a highly organized and detail-oriented Client Experience Coordinator to join our team at Inspire Direct Marketing. As a Client Experience Coordinator, you will be responsible for overseeing campaigns and working closely with internal and client teams to ensure deliverables are met on time and on budget.

Key Responsibilities

  • Working independently on structured daily and weekly data and reporting processes
  • Ensuring all tasks are completed or addressed on time and internal stakeholders are informed of deliverable status
  • Communicating effectively with internal departments and key client contacts on a daily basis
  • Facilitating the planning and execution of ongoing and upcoming campaigns
  • Organizing and updating reporting tools to support internal and external status meetings
  • Collaborating with team members to track issues and provide resolutions for existing campaigns
  • Preparing meeting agendas, call notes, trackers, and budgets, and conducting pre-work and research prior to meetings
  • Managing timelines and following up on tasks as needed to ensure deliverables are met
  • Continuously improving processes, tasks, campaigns, communication, and client management experiences
  • Providing thought leadership on ways to improve, staying up-to-date on relevant product knowledge, consumer, and industry trends

Requirements

  • Strong attention to detail and proficiency with Excel, Google Sheets, Slides, and Docs
  • Demonstrated analytical skills and ability to interpret and summarize data into insights
  • Strong organization and time management skills, with a sense of ownership
  • Ability to work collaboratively in a team environment and independently
  • Solutions-focused, open-minded, and enjoys troubleshooting and problem-solving

About Inspire Direct Marketing

Inspire Direct Marketing is a Canadian fundraising agency dedicated to inspiring fundraising. We provide a warm and friendly voice to the largest and most respected charities in Canada. Our team is passionate, engaged, and extremely effective. We are committed to Employment Equity and Diversity and welcome applications from persons with disabilities. Accommodations are available upon request for candidates who participate in all aspects of the selection process.