Client Experience Coordinator

2 weeks ago


Toronto, Ontario, Canada Osler Full time
Job Description:

Osler, Hoskin & Harcourt LLP is a leading Canadian business law firm advising corporate leaders and international parties. Our team of over 1,000 members is based in offices across Canada and New York.

We are seeking a Client Events Coordinator to join our Toronto Client Development & Marketing Team. This role reports to the Manager, Client Events and provides support in planning and delivering exceptional client experiences.

Key Responsibilities:
  1. Provide support to the events team, including assistance with planning and execution of webinars, in-person events, and client social events.
  2. Coordinate client social events and entertainment opportunities, including searching and sourcing new venues, restaurants, and trends.
  3. Support events related to firm sponsorships and conferences, including organizing firm attendance as sponsored events.
  4. Provide day-of onsite assistance for all in-person events, including social events.
  5. Manage the event calendar and event intake forms and checklists, prepare post-event reporting, and ROI analysis.
  6. Utilize Osler event technology to create and send invitations, reminders, and track RSVPs.
  7. Coordinate the drafting of invitations and creation of targeted mailing lists.
  8. Oversee the production of event collateral, such as nametags, signage, PPT, handouts, brochures, etc.
  9. Coordinate the firm's client gifting program, including regularly sourcing new and interesting products.
  10. Manage event-related email boxes to ensure that requests are answered in a timely manner.


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