Client Experience Liaison
4 weeks ago
We are seeking a highly organized and detail-oriented Client Experience Coordinator to join our team at The Leadership Agency. This is an exciting opportunity to work with a boutique law firm that specializes in Intellectual Property, Corporate Law, Franchising Law, and Litigation in technology, artificial intelligence, software, biotechnology, and more.
Key Responsibilities:- Manage incoming leads and complete intakes with clients through phone, email, and referrals.
- Move clients through the intake process, including running conflicts checks and onboarding.
- Ensure conflicts checks are completed for each new file to maintain compliance and reputation.
- Fulfill necessary information within the CRM system to maintain accurate records.
- Manage client interactions, including greeting visitors, providing hospitality, and managing mail runs.
- Demonstrate high attention to detail and organizational skills in managing client data effectively.
- Participate in cross-functional collaboration to enhance client experiences and business outcomes.
- 2+ years of previous coordinator or customer success experience.
- Previous experience working in a B2B environment is preferred.
- Experience relevant to client processes and providing exceptional client experiences.
- High level of business acumen and professionalism in dealing with clients and stakeholders.
- Experience within a legal environment is considered an asset.
- Ability to adapt to and learn new applications quickly, demonstrating strong technology savvy.
- Proven ability to challenge the norm and thrive in an innovative environment.
- Comfortable working independently and in ambiguous situations.
- Enjoys wearing multiple hats and taking on various responsibilities.
- Possesses a go-getter attitude and enjoys taking ownership of tasks and projects.
- Consistently exhibits a high attention to detail and maintains a high level of organization in all tasks and responsibilities.
- Competitive compensation and opportunity for performance and company bonus.
- 3 weeks' vacation (and office closure during December holidays).
- Attractive benefits package.
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Client Experience Liaison
3 weeks ago
Toronto, Ontario, Canada The Leadership Agency Full timeJob DescriptionAt The Leadership Agency, we are seeking a highly organized and detail-oriented Client Experience Coordinator to support our internal team. This is a great opportunity for someone who is eager to learn about client management and is passionate about delivering exceptional client experiences.Handling day-to-day client interactions and ensuring...
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Client Experience Liaison
4 weeks ago
Toronto, Ontario, Canada The Leadership Agency Full timeJob Title: Client Experience CoordinatorJob Description:The Leadership Agency is seeking a highly organized and detail-oriented Client Experience Coordinator to support their internal team. This is a great opportunity for someone who is eager to learn about client management and provide exceptional experiences.Handle day-to-day client interactions and ensure...
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Client Experience Liaison
4 weeks ago
Toronto, Ontario, Canada The Leadership Agency Full timeJob SummaryWe are seeking a highly organized and detail-oriented Client Experience Coordinator to join our team at The Leadership Agency. This is an onsite opportunity based in downtown Toronto, where you will work closely with our internal team to provide exceptional client service.As a Client Experience Coordinator, you will be responsible for handling...
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