Senior Claims Consultant
2 weeks ago
About the Role
As a Senior Claims Consultant, Surety, you will work with a high-performing team of Specialty Lines Claims professionals. Embarking on this journey, you'll develop a claims file strategy, investigating and assessing Breach of Contracts, evaluating lien claims under various provincial lien legislation, and navigating trust obligations, stay of proceedings, and rights of set-off under the Bankruptcy and Insolvency Act.
This team is responsible for the management and handling of Surety claims, such as Contract Surety, Commercial Surety, Developer Surety, and Home Warranty. Your deep claims experience and drive for excellence will help you successfully work in a team environment, delivering coaching for junior staff's development, assisting management, and engagement, and contributing to maintaining Intact's reputation for claims handling excellence.
Reporting to the Surety Claims Manager, you will be part of our National Surety Claims Department, working in a results-driven and highly rewarding environment to meet profitability and business objectives, and contribute to achieving the industry's highest level of stakeholder satisfaction.
Key Responsibilities
- Oversee and lead a team in handling complex claims on surety bonds, including assessing coverage, liability, quantum, and recovery of loss activities and complete bonded obligations.
- Maintain relationships and synergy with Surety Underwriting and provide client support on moderately complex claims-related matters.
- Work closely with your Manager to develop and recommend strategies in the file handling and resolution of claims, including Large Loss and major claims oversight.
- Provide coaching to file handlers working on a specific exposure related to a complex default.
- Follow industry trends and collaborate with the Management team to develop strategies to proactively manage those trends.
- Effectively navigate and determine strategies relating to insolvencies and dealing with Trustee/Receivers as they arise.
- Demonstrate strong negotiating and problem-solving skills and follow through to execution and resolution of a claim.
- Demonstrate strong organizational skills in the collection of documentation and setting out and documenting the rationale of claim strategy and settlements within established authorization levels.
- Manage internal and external resources, such as legal counsel and consultants retained for claims handling assistance, and apply expense mitigation for same.
- Assist management with driving changes as needed and help strategize initiatives for the department as they arise and provide input into setting Best Practices and templates for the claims handling practice.
- Maintain a collaborative and transparent communication with all stakeholders associated with the Surety line of business, including internal and external stakeholders, to ensure smooth relationships and delivering a second-to-none experience driven from our core values.
What You Bring to the Table
- Legal degree is required
- Minimum of 10 years of surety claim experience
- Technical and superior surety industry knowledge, including jurisprudence
- Management, coaching, and mentoring experience is an asset
- Positive attitude while adapting to changing priorities and taking ownership of work
- Ability to adapt to a constantly changing environment and drive changes as needed
- Self-starter with the ability to work independently under minimal supervision
- Excellent analytical and decision-making skills with attention to detail
- High level of accountability, integrity, and confidentiality
- Flexibility with travel, as required
What We Offer
Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:
- A financial rewards program that recognizes your success
- An industry-leading Employee Share Purchase Plan; we match 50% of net shares purchased
- An extensive flex pension and benefits package, with access to virtual healthcare
- Flexible work arrangements
- Possibility to purchase up to 5 extra days off per year
- An annual wellness account that promotes an active and healthy lifestyle
- Access to tools and resources to support physical and mental health, embracing change, and connecting with colleagues
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships, and provide development opportunities
- Inspiring leaders and colleagues who will lift you up and help you grow
- A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
About Us
We are Intact Financial Corporation, a proud Canadian company with a long history of helping people, businesses, and society prosper in good times and be resilient in bad times. Our employees are at the heart of what we do best, and we are committed to supporting you in reaching your goals with tools, opportunities, and flexibility.
Our Values
We are committed to our core values of customer focus, teamwork, respect, integrity, innovation, and results-driven. We believe that by living these values, we can create a workplace where everyone feels valued, empowered, and supported.
Why Work Here
At Intact, we offer a dynamic and inclusive work environment that fosters growth, innovation, and collaboration. Our employees are our greatest asset, and we are committed to providing them with the tools, resources, and support they need to succeed.
Equal Employment Opportunity
We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating an inclusive work environment that reflects the diversity of our customers, communities, and society as a whole.
Accommodation
We are committed to providing reasonable accommodations to applicants with disabilities. If you require an accommodation during the application process, please let us know and we will work with you to meet your needs.
Notice to Applicants
Please note that we do not accept unsolicited resumes or applications from recruitment agencies. We invite you to submit your application through our website or by mail to the address below. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
How to Apply
To apply for this role, please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you
Contact Information
If you have any questions or would like more information about this role, please contact our HR department at [insert contact information].
Disclaimer
Intact Financial Corporation is committed to protecting your personal information. Please review our privacy policy to learn more about how we collect, use, and disclose your personal information.
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