E-commerce Sales Consultant with Excellent Customer Service
2 weeks ago
We are seeking a highly motivated and experienced E-commerce Sales Consultant to join our dynamic marketing team at Brand Momentum. This role is pivotal in providing high-quality sales support and customer service to our online shoppers.
About the Role- Deliver an exceptional shopping experience by assisting shoppers through ordering via email, phone, online chat or text.
- Maximize sales conversion through excellent customer service, product knowledge and follow-through calls and emails to finalize sales and meet key performance indicators (KPIs).
- Initiate cold calls to build awareness around our transactional website and promote our services to select third-party business partners.
- Work closely with E-Commerce, Marketing, and other cross-functional teams to understand sales goals, product positioning and market trends.
- Align communication with overall marketing and business objectives.
- Check and promptly reply to all product reviews based on the company's policies and standards.
- Utilize monthly reports to measure performance based on identified KPIs and adjust strategies based on data insights.
- An Associate's degree from an accredited university or college or equivalent work experience.
- Customer service and sales experience.
- A track record of sales success and/or exceptional customer support.
- Computer literacy with typing skills and the ability to learn new applications quickly.
- An entrepreneurial spirit: the desire to exceed sales goals.
The estimated annual salary for this role is $65,000-$85,000, depending on location and experience. We also offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off.
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Old Toronto, Canada Brand Momentum Full timeJob SummaryWe are seeking a highly motivated E-commerce Sales Consultant to join our dynamic marketing team at Brand Momentum. This role offers an exciting opportunity to provide exceptional sales support and customer service to our online shoppers, driving consumer delight through every interaction.
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