E-commerce Sales Consultant with Excellent Customer Service

2 weeks ago


Old Toronto, Canada Brand Momentum Full time
Drive Sales Success with Brand Momentum

We are seeking a highly motivated and experienced E-commerce Sales Consultant to join our dynamic marketing team at Brand Momentum. This role is pivotal in providing high-quality sales support and customer service to our online shoppers.

About the Role
  • Deliver an exceptional shopping experience by assisting shoppers through ordering via email, phone, online chat or text.
  • Maximize sales conversion through excellent customer service, product knowledge and follow-through calls and emails to finalize sales and meet key performance indicators (KPIs).
  • Initiate cold calls to build awareness around our transactional website and promote our services to select third-party business partners.
Key Responsibilities
  • Work closely with E-Commerce, Marketing, and other cross-functional teams to understand sales goals, product positioning and market trends.
  • Align communication with overall marketing and business objectives.
  • Check and promptly reply to all product reviews based on the company's policies and standards.
  • Utilize monthly reports to measure performance based on identified KPIs and adjust strategies based on data insights.
Requirements
  • An Associate's degree from an accredited university or college or equivalent work experience.
  • Customer service and sales experience.
  • A track record of sales success and/or exceptional customer support.
  • Computer literacy with typing skills and the ability to learn new applications quickly.
  • An entrepreneurial spirit: the desire to exceed sales goals.
Compensation and Benefits

The estimated annual salary for this role is $65,000-$85,000, depending on location and experience. We also offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off.



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