E-commerce Sales Specialist

1 month ago


Old Toronto, Canada Brand Momentum Full time

As a E-commerce Sales Consultant at Brand Momentum, you will play a crucial role in delivering exceptional shopping experiences for our online customers. Your primary goal will be to maximize sales conversion through excellent customer service, product knowledge, and follow-through calls and emails to finalize sales and meet key performance indicators (KPIs).

Key Responsibilities:

  • Deliver an exceptional shopping experience through ordering assistance via email, phone, online chat, or text
  • Maximize sales conversion through excellent customer service and product knowledge
  • Ensure timely and accurate order processing and address any order adjustments and billing corrections
  • Support post-purchase ownership experience, including delivery and service scheduling, replacement parts ordering, and consumer relations activities
  • Initiate cold calls to build awareness around our transactional website and promote our services to select third-party business partners
  • Work closely with E-commerce, Marketing, and other cross-functional teams to understand sales goals, product positioning, and market trends
  • Align communication with overall marketing and business objectives
  • Check and promptly reply to all product reviews based on the company's policies and standards

Requirements:

  • Associate's degree from an accredited university or college or equivalent work experience
  • Customer service and sales experience
  • Track record of sales success and/or exceptional customer support
  • Excellent written and verbal communication skills
  • Computer literate with typing skills and the ability to learn new applications quickly
  • Proven ability to work well in a team environment to achieve personal, team, and company-wide goals
  • Consumer-centric mindset and attitude
  • Strong work ethic with integrity, self-motivation, and personal responsibility
  • Experience with Call Centers or equivalent customer service experience
  • Proactive in staying current with all promotional opportunities that will deliver the best value for shoppers
  • Entrepreneurial spirit: the desire to exceed sales goals
  • English and French required

If you are a strategic thinker, results-oriented, and passionate about driving sales for our Direct-To-Consumer business, we invite you to apply.



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