E-commerce Customer Service Associate

7 months ago


Toronto, Canada Nella Food Equipment Full time

_**Nella Toronto is looking for a highly motivated e-commerce customer service associate to join our small, rapidly growing e-commerce team for our North York location**_

**Responsibilities**:

- Provide quotation to customers with options available.
- Answer phone calls and direct customers to the correct department or person.
- Able to response to customers in a timely manner with quotations or response to inquiries.
- Able to work independently and in a team.
- Able to do multiple roles and be open to growth in other areas of e-commerce
- Ability to assist customers with online inquiries/orders.

**Requirements**:

- Understanding of Shopify & FreshDesk is an asset.
- Knowledge of Autoquotes is an asset
- Must have excellent professional English skills, both written and interpersonal.
- Amazing customer service skills
- Proficient with Excel and Google Sheets.
- Quick learner and self-starter.
- Organized, able to multi-task and coordinate priorities.

**Job Types**: Full-time, Permanent

**Salary**: $20.00-$22.00 per hour

**Benefits**:

- Dental care
- Extended health care
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Commission pay

**Experience**:

- Customer service: 2 years (required)
- E-commerce: 1 year (required)
- online sales: 1 year (required)

Work Location: In person



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