Front Desk Representative
3 weeks ago
Job Summary: We are seeking a highly organized and detail-oriented Front Desk Agent to join our team at Hotel Dene and Conference Centre. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth check-in and check-out process.
Key Responsibilities:
- Guest Services: Register arriving guests, assign rooms, and provide information on hotel facilities and services.
- Reservation Management: Take, cancel, and change room reservations, and maintain an inventory of vacancies and room assignments.
- Customer Service: Resolve complaints and claims, and provide assistance with guest inquiries.
- Administrative Tasks: Perform clerical duties, answer telephone calls, and relay messages.
Requirements:
- Education: Secondary (high) school graduation certificate.
- Experience: Will train.
- Personal Qualities: Client focus, excellent oral and written communication, organized, reliable, and a team player.
Benefits:
- Health Benefits: Dental plan, disability benefits, health care plan, and vision care benefits.
- Financial Benefits: Registered Retirement Savings Plan (RRSP).
Work Environment: 30 to 40 hours per week, permanent work term, and English language.
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