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Front Desk Representative

1 month ago

Slave Lake, Canada Slave Lake Inn and Conference Centre LTD Full time
Job Summary

We are seeking a highly organized and detail-oriented Front Desk Agent to join our team at Slave Lake Inn and Conference Centre LTD. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth check-in and check-out process.

Key Responsibilities
  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Exchange foreign currency
  • Process guests' departures, calculate charges and receive payments
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wakeup calls
  • Provide customer service
Requirements
  • Education: Secondary (high) school graduation certificate
  • Experience: Will train
Work Environment

Our hotel offers a fast-paced environment with a focus on providing exceptional customer service. As a Front Desk Agent, you will be working in a team-oriented environment with a focus on providing a positive experience for our guests.

What We Offer
  • Staff accommodation available
  • Public transportation is available