Front Desk Representative

4 weeks ago


Cold Lake, Alberta, Canada Hotel Dene and Conference Centre Full time
Job Summary

We are seeking a highly organized and detail-oriented Front Desk Agent to join our team at Hotel Dene and Conference Centre. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth check-in and check-out process.

Key Responsibilities
  • Guest Services: Register arriving guests, assign rooms, and provide information on hotel facilities and services.
  • Reservations: Take, cancel, and change room reservations, and maintain an inventory of vacancies and room assignments.
  • Customer Service: Resolve complaints and claims, and provide excellent oral and written communication.
  • Clerical Duties: Perform tasks such as faxing, filing, and photocopying, and answer telephone calls and relay messages.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: Will train.
  • Personal Suitability: Client focus, excellent oral and written communication, organized, reliability, and team player.
Benefits
  • Health Benefits: Dental plan, disability benefits, health care plan, and vision care benefits.
  • Financial Benefits: Registered Retirement Savings Plan (RRSP).


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