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Front Desk Representative

1 month ago

Cold Lake, Alberta, Canada Hotel Dene and Conference Centre Full time

We are seeking a highly organized and detail-oriented Front Desk Agent to join our team at Hotel Dene and Conference Centre. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities:
  • Register arriving guests and assign rooms
  • Resolve complaints and claims in a professional and courteous manner
  • Take, cancel and change room reservations as needed
  • Provide information on hotel facilities and services to guests
  • Process guests' departures, calculate charges and receive payments
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties such as faxing, filing and photocopying
  • Answer telephone and relay telephone calls and messages
  • Provide exceptional customer service to guests
Requirements:
  • Secondary (high) school graduation certificate
  • Will train
  • Excellent oral and written communication skills
  • Client focus and reliability
  • Team player with a positive attitude
Benefits:
  • Dental plan
  • Disability benefits
  • Health care plan
  • Vision care benefits
  • Registered Retirement Savings Plan (RRSP)