Front Desk Associate

1 week ago


Cold Lake, Alberta, Canada Hotel Dene and Conference Centre Full time
Job Description

We are seeking a highly organized and detail-oriented Front Desk Agent to join our team at Hotel Dene and Conference Centre. As the first point of contact for our guests, you will be responsible for ensuring their stay is comfortable and enjoyable.

Key Responsibilities
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Resolve complaints and claims in a professional and courteous manner.
  • Take, cancel, and change room reservations as needed.
  • Provide information on hotel facilities and services to our guests.
  • Process guests' departures, calculate charges, and receive payments accurately.
  • Maintain an inventory of vacancies, reservations, and room assignments.
  • Follow emergency and safety procedures as outlined by the hotel.
  • Clerical duties such as faxing, filing, and photocopying as required.
  • Answer telephone calls and relay messages to guests and staff.
  • Provide exceptional customer service at all times.
Requirements
  • A secondary (high) school graduation certificate is required.
  • No prior experience is necessary, as we provide comprehensive training.
Benefits
  • Dental plan coverage.
  • Disability benefits.
  • Health care plan coverage.
  • Vision care benefits.
  • A Registered Retirement Savings Plan (RRSP).
Working Conditions

This is a permanent position, working 30-40 hours per week. The work language is English.

The estimated salary for this position is $45,000 - $55,000 per year, depending on experience.


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