Front Desk Associate

3 weeks ago


Cold Lake, Alberta, Canada Hotel Dene and Conference Centre Full time

We are seeking a highly organized and detail-oriented Front Desk Agent to join our team at Hotel Dene and Conference Centre. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities:
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Resolve guest complaints and claims in a professional and courteous manner.
  • Process guest departures, calculate charges, and receive payments accurately and efficiently.
  • Maintain an inventory of vacancies, reservations, and room assignments to ensure optimal room utilization.
  • Follow emergency and safety procedures to ensure the well-being of our guests and staff.
  • Perform various clerical duties, including faxing, filing, and photocopying, as needed.
  • Answer telephone calls and relay messages to guests and staff in a professional and courteous manner.
Requirements:
  • Secondary (high) school graduation certificate.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
What We Offer:
  • A competitive salary and benefits package.
  • The opportunity to work in a dynamic and fast-paced environment.
  • Professional development and growth opportunities.

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