Front Desk Representative
2 weeks ago
Job Title: Front Desk Agent
About the Role:
We are seeking a highly organized and detail-oriented Front Desk Agent to join our team at Hotel Dene and Conference Centre. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service.
Key Responsibilities:
- Register arriving guests and assign rooms
- Resolve complaints and claims
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Process guests' departures, calculate charges and receive payments
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Provide customer service
Requirements:
- Client focus
- Excellent oral communication
- Excellent written communication
- Organized
- Reliability
- Team player
What We Offer:
- Dental plan
- Disability benefits
- Health care plan
- Vision care benefits
- Registered Retirement Savings Plan (RRSP)
- Permanent employment
- 30 to 40 hours per week
- English as the primary language of work
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