Front Desk Representative

2 weeks ago


Cold Lake, Alberta, Canada Hotel Dene and Conference Centre Full time

Job Title: Front Desk Agent

About the Role:

We are seeking a highly organized and detail-oriented Front Desk Agent to join our team at Hotel Dene and Conference Centre. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service.

Key Responsibilities:

  • Register arriving guests and assign rooms
  • Resolve complaints and claims
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Process guests' departures, calculate charges and receive payments
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Provide customer service

Requirements:

  • Client focus
  • Excellent oral communication
  • Excellent written communication
  • Organized
  • Reliability
  • Team player

What We Offer:

  • Dental plan
  • Disability benefits
  • Health care plan
  • Vision care benefits
  • Registered Retirement Savings Plan (RRSP)
  • Permanent employment
  • 30 to 40 hours per week
  • English as the primary language of work


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