Front Desk Representative

2 weeks ago


Cold Lake, Alberta, Canada Hotel Dene and Conference Centre Full time

We are seeking a skilled Front Desk Representative to join our team at Hotel Dene and Conference Centre. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests.

Key Responsibilities:
  • Register arriving guests and assign rooms
  • Resolve complaints and claims
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Process guests' departures, calculate charges and receive payments
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Provide customer service
Requirements:
  • Client focus
  • Excellent oral communication
  • Excellent written communication
  • Organized
  • Reliability
  • Team player
What We Offer:
  • Dental plan
  • Disability benefits
  • Health care plan
  • Vision care benefits
  • Registered Retirement Savings Plan (RRSP)
  • Permanent employment
  • English language
  • 30 to 40 hours per week


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